Tax-refund delays and stimulus-payment hiccups could spill into the upcoming tax season as the Internal Revenue Service continues to face challenges related to the coronavirus pandemic and as Congress considers yet another round of direct payments.
Millions of Americans waited months for refunds in 2020, and millions also have yet to receive some or all of the stimulus payment approved last spring, according to a report Wednesday from Erin Collins, head of the Taxpayer Advocate Service, an independent office housed in the IRS.
The findings foreshadow what is likely to be a complicated and consequential tax season as taxpayers try to navigate tax forms to get missing payments. Further tangling things, another round of stimulus payments may be coming — President-elect Joe Biden and Democratic congressional leaders are pushing for them — and they could go out in the middle of tax-filing season, diverting IRS resources and potentially confusing taxpayers.
Professor Judge Mervyn King is a Senior Counsel and former Judge of the Supreme Court of South Africa. He is Professor Extraordinaire at the University of South Africa on Corporate Citizenship, Honorary Professor at the University of Pretoria and Visiting Professor at Rhodes UniversityHe has an honorary Doctor of Laws from the University of the Witwatersrand, is Chairman of the King Committee on Corporate Governance in South Africa, which produced King I, II and III, and is First Vice President of the Institute of Directors Southern Africa. He is Chairman of the International Integrated Reporting Council (IIRC), Chairman Emeritus of the Global Reporting Initiative (GRI) and a member of the Private Sector Advisory Group to the World Bank on Corporate Governance. He chaired the United Nations Committee on Governance and Oversight and was President of the Advertising Standards Authority for 15 years. He has been a chairman, director and chief executive of several companies listed on the London, Luxembourg and Johannesburg Stock Exchanges. He has consulted, advised and spoken on legal, business, advertising, sustainability and corporate governance issues in 53 countries and has received many awards. He is the author of two books on governance and sustainability and sits as an arbitrator and mediator internationally. His new book, co-authored with Linda de Beer, is The Auditor: Quo Vadis?
Chris Collins is a serial entrepreneur who has founded several technology start-ups in the HR tech and gaming spaces. Currently, he’s CEO of RoboRecruiter, one of the largest chatbot platforms with proven conversational technologies across hundreds built for people who hire professionally, by a team of staffing professionals who have achieved recruitment success. For more information about Chris Collins, follow him on Linkedin at https://www.linkedin.com/in/collinschris.
Pam White currently works for Cherry Bekaert LLP at its headquarters in Richmond, Virginia. Joining Cherry Bekaert in 2000, Pam started as an internal staff accountant. A controller since 2016, she is part of the finance & accounting department and oversees the accounts payable, payroll, and internal and subsidiary accounting for the firm. White graduated from Longwood College (now named Longwood University) in 1993 with a bachelor of science degree in business administration, with a concentration in accounting
Delayed refunds last year were largely because of the agency’s sensitive fraud filters, and tax returns being filed on paper rather than electronically, the report said. The IRS was slow to process the 16 million paper returns as the agency halted work at several processing centers during the early days of the pandemic.
There were still 6.9 million unprocessed individual returns as of Dec. 25, according to the IRS. Some were filed as far back as April, according to the National Taxpayer Advocate’s annual report to Congress.
Awaiting checks
The IRS took until September to create programs that would allow people to manually correct mistakes on the $1,200 stimulus payments, and that only addressed a “limited number of issues,” the report said.
The IRS has instructed millions of taxpayers who have not yet received some or all of their $1,200 payment approved in the spring or their full $600 payment from the December stimulus legislation to claim the missing amount on their tax return this year, which means some Americans could be left waiting more than a year to get their money.
“While the IRS’s inclination to use automation wherever possible is understandable in light of its human-resource constraints, its approach left taxpayers frustrated and without the funds some of them desperately needed,” Collins said in the report. “I am optimistic the lessons learned from the first round will make the process go more smoothly in 2021.”
The money is also critical as Americans have increasingly drained their bank accounts as unemployment levels remain high. Recipients of direct payments reported to the U.S. Census Bureau that they used the money for household basics, including food, rent or mortgage payments and utilities.
Fresh round
Soon-to-be Senate Majority Leader Chuck Schumer has said his first goal after the Biden administration takes office is giving many Americans an additional $1,400 on top of the $600 payments Congress approved in December. However, it could take several weeks, or even months, for lawmakers to pass legislation — meaning that many taxpayers likely wouldn’t be able to fix mistakes related to those payments on the IRS returns they file this season.
The IRS has yet to announce the start of the filing season, which usually begins in late January. It will run through April 15.
Collins also chided the IRS for a lack of transparency about delays.
“For much of the year, relatively limited information was released, and comments made by IRS officials often were incomplete or misleading,” the report said.
The IRS said in a statement that tens of thousands of its workers are teleworking either part or full-time, and that while “significant progress” had been made processing returns, it’s still working through the backlog.
Collins urged the IRS to send out weekly updates on processing delays and the status of its operations.