Arvind D. Shah, managing principal of Performance Development Corporation, is an international speaker and authority. Shah has more than 20 years of experience assisting and leading efforts in e-business strategy, planning change management, business reengineering, customer relationship management, information strategy planning, enterprise architecture, data administration, data warehousing and project management for major corporations worldwide. He developed PDC�s approach to blending business reengineering, total quality management and information engineering. You can contact him at ads@perfdev.com.
