Raj Aggarwal is the Firestone Chair and Academic Director of the Finance Ph.D. program at Kent State University and an advisory board member of the BPM Forum (www.bpmforum.org). He is a member of the board at Manco Inc. (Loctite, Lepage and Duck brands) and the Flood Company Inc. (CWF and other brands). Aggarwal may be contacted at 330-672-1219 or raggarwal@bsa3.kent.edu.