Global confidence improved significantly in the third quarter of the year among accountants, despite fears of a prolonged economic recession amid the novel coronavirus pandemic, according to a survey of members of the Association of Chartered Certified Accountants and the Institute of Management Accountants.
The ACCA and IMA’s latest "Global Economic Conditions Survey," released Tuesday, indicated a global recovery through the second half of the year after an unprecedented collapse in economic activity during the first half. However, while there are signs of an economic expansion late this year, the poll also showed increasing expectations that significant economic recovery will be pushed into 2021.
Jennifer King is Vice President – Customer Experience Service and Quality and Enterprise Project Management Office (EPMO) at Boston Mutual Life Insurance Company.
King oversees Customer Experience Service (which includes Reconciliation, Control & Reporting and Policy Holder Administration), Quality, Change Management, Implementation, and the EPMO areas in the company's Customer Experience, Innovation, Projects and Technology Strategic Business Center. She is responsible for the teams that facilitate the policyholder customer journey, and supports the strategic alignment of the EPMO with the voice of the customers and the company's needs. As leader of the EPMO, Policy Holder Administration, and Quality Center teams, she aligns project and operations resources to optimize customer and employee experience. Ms. King also serves as the Business Sponsor for BML Forward, the new policy administration system in development at Boston Mutual Life.
Ms. King joined Boston Mutual Life in 2020 as Director – Strategic Project Management Office. She was appointed to lead the new Policyholder Administration and Quality Center teams in 2022 after being promoted to Vice President – EPMO in 2021, which were renamed under the banner of Customer Experience and Quality in early 2023.
Prior to joining Boston Mutual Life, Ms. King holds 20 years of experience in project and program management within the financial services industry. Previously, she served as Finance & Risk Infrastructure & Business Solutions (FRIBS) Program Manager, Corporate Finance Vice President at State Street Bank, and held several positions during her tenure at the company from when she joined in 2007. Prior to State Street Bank, she worked at Investors Bank and Trust, where she began her career in 1996.
Shai Gabay is CEO and co-founder of Trustmi.
Daniel Wheeler is president of The Fintech Lawyer, where he represents banks, fintechs and crypto startups.
Activity indicators such as orders, capital spending and employment all rebounded somewhat from the low points seen in the Q2 survey. The global orders balance recovered by nine points in the third quarter, signalling a modest turnaround. Other indicators, such as concern that customers and suppliers could go out of business, also improved a bit from the extreme levels seen in the second quarter.
“The nature and prolonged duration of the COVID-19 shock means that it is likely to result in permanent changes to the structure and potential growth rates of economies,” said IMA vice president of research and policy Raef Lawson in a statement. “Higher private sector savings may be one outcome: households and companies limit consumption and investment respectively as they remain cautious in the face of extreme uncertainty. This suggests that the public sector may have to run significant fiscal deficits for some time in order to support overall demand. For now, at least mounting public sector debt can be sustained since interest rates are exceptionally low.”
Confidence in Q3 recovered strongly to a three-and-a-half-year high as the deep pessimism caused by lockdowns lifted in most regions. North America appeared to be the most optimistic region surveyed, while South Asia had the largest proportion of respondents not anticipating recovery until next year.
In North America, the orders balance recovered significantly in the third quarter, according to the report, but remains at a record low level,
The report found that confidence in the third quarter recovered strongly to a 3 1/2-year high as the deep gloom caused by lockdowns lifted in most regions; North America is the most optimistic, while South Asia has the greatest proportion of respondents not expecting recovery until next year.
In North America, the report found that the order balance recovered significantly in the third quarter but remains at a record low level, with the exception of the previous quarter. In addition, the increase in confidence this quarter was the biggest quarter-to-quarter increase in the history of the survey, reflecting the turnaround in the economic outlook between June and September.
Overall, results for the North American region are consistent with a reasonably strong recovery in the second half of the year. The second quarter saw some record quarterly falls in gross domestic product, including 9.1 percent in the U.S. The current forecast for quarter on quarter GDP in the third quarter is around 7 percent in the U.S.
Expectations of substantial economic recovery have shifted toward later in 2021 over the past three months, including above 50 percent in North America. Responses to this question indicate the realization that the economic damage caused by the pandemic and the restrictions associated with it are likely to persist well into 2021.
The survey indicated a clear regional pattern, with the strongest access to finance seen in the developed markets of North America and Europe, and the weakest in emerging markets. This did not change between the June and September surveys.
The momentum of the recovery is already showing signs of fading, however. “More generally the continued prevalence of the virus means that social distancing rules and other containment measures will persist for the foreseeable future,” said Warner Johnston, head of ACCA USA, in a statement. “This will adversely affect consumer demand in particular areas. Most economic shocks do not result in permanent changes in economic behavior. But the COVID-19 shock is likely to be different: it already has lasted for the first three quarters of 2020 and will do so well into 2021. This, and the nature and scale of the economic impact, means that permanent changes to the structure of economies are inevitable.”
