Financial satisfaction of people in the U.S. rebounded strongly in the third quarter of the year, according to a new survey by the American Institute of CPAs, reversing the lows in the second quarter in the midst of the recession brought on by the novel coronavirus pandemic.
The AICPA’s Q3 2020 Personal Financial Satisfaction Index measured 33.1, representing a whopping 99 percent (16.5 point) increase from the previous quarter. That’s the biggest quarterly increase in the 27-year history of the PFSi, and a complete turnaround from the second quarter, when the index had its largest ever quarterly drop.
Yevgeny Shrago is policy director at Public Citizen’s Climate Program.
Yogendra (Yogi) leads the company’s efforts in developing and implementing new growth strategies in North and South America. While positioning WNS for continued growth, Yogi also oversees the Growth and Strategy function, and advisor relations in these markets. He is responsible for planning, designing and implementing processes to support business growth by defining customer segments and new markets. Yogi brings with him proven capability in service delivery, transition, operations re-engineering, client management, pre-sales and sales. He began his BPM career in 1999 with GE Capital and has managed operations for GE Australia.
Suhas Sethi is the Head of the Global Insurance Business Unit at WNS. He has close to three decades of experience in global financial services BPM.
He leads a specialized team of 11,000+ domain experts at WNS. Suhas’ service portfolio spans across Life, Pensions, Property & Casualty Insurance and includes end-to-end Business & Digital Services across Underwriting, Policy Maintenance, and Claims. In addition to delivering on the core Insurance back office operational excellence, Suhas’ portfolio includes knowledge intensive areas like customer sales and servicing, actuarial, data analytics, and finance and accounting. Besides the business leadership and P&L accountability, Suhas is also responsible for Enterprise Risk and Process Compliance for the Insurance BU.
Prior to WNS, he has donned leadership roles at Cognizant and GE / Genpact.
The PFSi is built around various factors, including the labor market. The gains can be mainly attributed to improvements in job openings per capita and underemployment. Those had the biggest impact on increasing the overall PFSi. The biggest factor driving the quarter-over-quarter rally was a 35 percent (37 point) decrease in underemployment. A decrease in underemployment improves overall financial satisfaction in the index. While there was an improvement in underemployment in the third quarter from Q2’s record high, it’s still 117 percent above its level a year ago. For the second consecutive quarter, underemployment is still the biggest negative contributor to the average American’s personal financial satisfaction. The Q3 underemployment level reflects data measured through the middle of September.
“As Americans continue to navigate the economic impact of the COVID-19 pandemic, it is important to remember that the fundamentals of financial planning haven’t changed,” said AICPA PFS Credential Committee chair Dave Stolz in a statement Thursday. “Though the stock market’s record performance is encouraging, 2020 has served as a reminder of the volatile nature of markets. As the impact of COVID-19 continues to play out across the country, investors should weigh their risk tolerance and ensure they have ample cash on hand. Further, a tax-efficient financial plan that includes a diversified portfolio can give confidence that long-term financial goals will remain within reach through this period of extreme uncertainty.”
The coronavirus put millions out of work, prompting job openings per capita to show a record plummet earlier this year. In the third quarter, job openings started to recover, climbing 37 percent (20 points) compared to Q2. That factor is now only 10 percent below its measurement a year ago before the pandemic. The Q3 index comes from July data from the U.S. Bureau of Labor Statistics.
