CFOs and senior finance executives are dealing with a growing number of responsibilities and demands as a result of the novel coronavirus pandemic, according to a new report.
The report, from consulting firm Protiviti, found that the pandemic has been a wake-up call to finance departments that weren’t already investing, or weren’t investing enough, in cloud-based systems as they have struggled to shift to the remote work environment. Eighty percent of the 1,057 finance leaders surveyed ranked security and privacy of data as a top priority, while 78 percent cited enhanced data analytics, and 72 percent cited cloud-based applications.
Zoe Sagalow covers tax and retirement issues for Financial Planning, bringing a decade of experience in financial policy and regulatory reporting to coverage that keeps advisors current on the rules shaping client strategy.
Before joining Financial Planning, Zoe's policy reporting spanned banking at S&P Global Market Intelligence, insurance at CQ Roll Call, and tax at Tax Notes Today. In 2025, she and her team at S&P Global won a Regional Bronze Award from the American Society of Business Publication Editors for Online Industry News Coverage.
As a Capital News Service reporter, Zoe was part of a team investigating nursing home discharge practices in Maryland; their series, "Discharging Trouble," was an IRE Award finalist and won two first-place MDDC Press Association awards. The investigation prompted a lawsuit from the Maryland Attorney General against the nursing home operator that ultimately led to a $2.2 million settlement and barred the company from operating nursing facilities in the state.
Zoe holds a Bachelor of Science in business and a Bachelor of Arts in journalism from the University of Maryland, College Park.
Based in the Washington, D.C., area, she spends her off hours backyard birdwatching and teaching herself piano.
Connect with Zoe on LinkedIn or reach her at zoe.sagalow@financial-planning.com.
Of those respondents who are CFOs and vice presidents of finance, 72 percent ranked cloud-based applications as a top priority to address over the next 12 months. Seventeen percent ranked cloud-based applications as the most important finance priority for their organizations to address, signifying a big jump from the 8 percent of respondents who indicated so in a similar survey by Protiviti last year.
“Having the right technology infrastructure and cloud capabilities is now considered a baseline in order to operate effectively and efficiently and will continue to be as organizations move into a hybrid work environment,” said Chris Wright, managing director and global leader of Protiviti’s Business Performance Improvement practice, in a statement. “COVID-19 disruptions underscored the critical nature of a truly digital finance workforce and companies without advanced technologies and digital processes faced a difficult transition to remote work. We’re now seeing an increasing number of boards and CEOs tap their finance leaders for guidance about whether their organization is allocating enough resources to their technology infrastructure.”
Labor models are changing, in part as a result of the pandemic, with 18 percent of the finance leaders surveyed saying their organizations are relying on managed services providers, while 29 percent are augmenting their staff to handle financial planning and analysis with greater speed and agility.
