The Consumer Financial Protection Bureau and Federal Housing Finance Agency announced a plan to share mortgage servicing data as borrowers seek loan workout options during the coronavirus emergency.
The Borrower Protection Program initiative announced Wednesday enables the CFPB to share complaint information about servicers and analytical tools with the FHFA using a secure electronic interface. The FHFA will make loss mitigation data, related to loan forbearance and modifications, available to the CFPB.
CFPB Director Kathy Kraninger and FHFA Director Mark Calabria said the information-sharing program would help both agencies protect borrowers during the pandemic crisis. Yet the joint press release offered little detail on how the information shared between the two agencies would be used to protect borrowers.
“Through the partnership being announced today, the Bureau will share our insights with FHFA and ensure we get their data on how mortgage servicers are working with their customers during this critical time and going forward,” Kraninger said in the jointrelease. “Help for consumers is always here at the CFPB through our complaints process. In addition to working with your lender to get an answer for you, we analyze the information to better educate consumers, provide clear rules for financial institutions, and hold companies accountable.”
Calabria said "protecting and helping homeowners during this national crisis is my top priority."
"No one should be worried about losing their home,” he said. “Borrowers are entitled to accurate information about their forbearance options. This partnership with CFPB ensures FHFA can address misconceptions stemming from consumer complaints by working with Fannie and Freddie servicers.”
Treasury Secretary Steven Mnuchin says the additional funding Congress approved Thursday to help small businesses survive the coronavirus pandemic should be the last round, but advocates fear it’ll run out quickly and won’t be enough for mom-and-pop shops struggling to stay open.
There is no doubt that we all live and operate in a profoundly changed reality, in which the state of continuous change has become the "new normal."
![“We want to make sure that our cash [inflows] exceed our cash outflows, so again, we’re looking at a lot of different things, and premiums being one of them, but there are other things that we’re considering as well," FHA Commissioner Brian Montgomery said.](https://arizent.brightspotcdn.com/dims4/default/5c8d980/2147483647/strip/true/crop/1260x709+0+0/resize/1024x577!/format/webp/quality/90/?url=https%3A%2F%2Fsource-media-brightspot.s3.us-east-1.amazonaws.com%2Fc0%2Fd2%2F5bd96a5a4a9eb632ac3bfd4b8da9%2Fmontgomery-brian-fha.png)
The Federal Housing Administration has provided struggling homeowners with payment flexibility and explored other measures. At the same time, the agency is mindful of protecting itself against downside risks.
Both agencies have been criticized for their response to the pandemic.
Kraninger has been faulted for failing to provide more guidance to mortgage servicers, not restricting debt collectors from contacting consumers during the crisis and for allowing voluntary reporting of pandemic-related hardships to the credit bureaus.
Meanwhile, Calabria has been blamed for the lack of a government-backed liquidity plan to aid nonbank servicers.
