Employment increased by 245,000 jobs in November, the U.S. Bureau of Labor Statistics reported Friday, marking the slowest month of job growth since the spring and far less than the 610,000 jobs added in October and the 711,000 added in September. Job losses occurred in accounting and bookkeeping and other sectors amid the ravages of the COVID-19 pandemic.
Nevertheless the unemployment rate dipped two-tenths of a percentage point to 6.7 percent. While the 245,000 jobs would have been a good sign of growth last year, they represent a continued slowing of the pace of job growth after millions of job losses at the start of the year. The main job gains in November happened in the transportation and warehousing, professional and business services, and health care sectors. Employment declined in government and retail trade. While professional and business services gained, the accounting and bookkeeping area lost 2,400 jobs. Employment in professional and business services increased by 60,000, with about half the gain occurring in temporary help services, where 32,000 jobs were added. Professional and business services employment has declined 1.1 million since February.
“With the rise in cases and lack of stimulus, we expected that the hiring would begin to slow,” said Phil Noftsinger, executive vice president of CBIZ, a Top 100 Firm. “That’s unfortunate because we probably had an opportunity to arrest that a bit if we had acted sooner in terms of stimulus. Generally in the professional services category you saw the unemployment rate tick down. It’s just under 6 percent now. That sector is usually pretty strong and is usually in better shape than the overall group.”
Jennifer King is Vice President – Customer Experience Service and Quality and Enterprise Project Management Office (EPMO) at Boston Mutual Life Insurance Company.
King oversees Customer Experience Service (which includes Reconciliation, Control & Reporting and Policy Holder Administration), Quality, Change Management, Implementation, and the EPMO areas in the company's Customer Experience, Innovation, Projects and Technology Strategic Business Center. She is responsible for the teams that facilitate the policyholder customer journey, and supports the strategic alignment of the EPMO with the voice of the customers and the company's needs. As leader of the EPMO, Policy Holder Administration, and Quality Center teams, she aligns project and operations resources to optimize customer and employee experience. Ms. King also serves as the Business Sponsor for BML Forward, the new policy administration system in development at Boston Mutual Life.
Ms. King joined Boston Mutual Life in 2020 as Director – Strategic Project Management Office. She was appointed to lead the new Policyholder Administration and Quality Center teams in 2022 after being promoted to Vice President – EPMO in 2021, which were renamed under the banner of Customer Experience and Quality in early 2023.
Prior to joining Boston Mutual Life, Ms. King holds 20 years of experience in project and program management within the financial services industry. Previously, she served as Finance & Risk Infrastructure & Business Solutions (FRIBS) Program Manager, Corporate Finance Vice President at State Street Bank, and held several positions during her tenure at the company from when she joined in 2007. Prior to State Street Bank, she worked at Investors Bank and Trust, where she began her career in 1996.
The number of long-term unemployed (those who have been jobless for 27 weeks or more) increased in November by 385,000 to 3.9 million, accounting for 36.9 percent of the total number of unemployed, while the number of people who have been jobless 15 to 26 weeks declined by 760,000 to 1.9 million. The labor force participation rate edged down to 61.5 percent in November, or 1.9 percentage points below its February level. Average hourly earnings increased 9 cents to $29.58.
Noftsinger finds the renewal of stimulus talks in Washington an encouraging sign of progress. “It’s not ideal, but I think we’re starting to see the labor numbers begin to peak in terms of getting back to where we were in February in the context of a vaccine, the distribution of said vaccine, the reopening of the economy, and certainly any stimulus that we could find ourselves getting between now and those things happening,” he said.
CBIZ released its own monthly CBIZ Small Business Employment Index on Friday, reporting a 1.06 percent seasonally adjusted decrease for November, despite the job growth that usually occurs during the holiday shopping season. From a geographic standpoint, the West was the only U.S. region to see a hiring increase at 1.36 percent, while the Northeast saw a decrease of 1.79 percent, the Central region declined 1.43 percent and Southeast slipped 0.67 percent. Hiring declined in states that opened on or before May 15 by 1.73 percent and states that opened afterward by 0.97 percent.
Several industries experienced hiring declines, including technology, life sciences, construction, accommodation and food services, and real estate. On the plus side, hiring increased in arts and entertainment, which had experienced depressed trends since the spring. Noftsinger wasn’t sure how to explain the job growth in that sector. Hiring grew among nonprofits as well.
“There were some surprises in our metric,” said Noftsinger. “I would point to accomodation and food services, which had a strong bounce as restaurants and bars opened. That decline is indicative of some of the closures taking place in larger metropolitan areas. We’re starting to see that play out in those numbers. I would expect that to accelerate as we go into December and the cases continue to rise and the closures continue to happen.”
