Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
Kelly leads strategic partnerships, industry alliances, and go-to-market strategy for Vertafore's insurance carrier and MGA suites of products. Maheu's career in insurance and financial services spans nearly 15 years and includes serving as Vice President of Professional Publishing and Training at The National Underwriter Company and as Executive Director at The National Association of Independent Life Brokerage Agencies (NAILBA).
Vanessa Fajans-Turner is executive director of Environmental Advocates NY.
Hugh Allen has been an innovation and agile leader in the insurance industry for 20+ years. In his current role as Principal Product Strategist at Hi Marley, Hugh brings a wide range of insurance experience with expertise in Property and Casualty claims, underwriting, lead acquisition, and customer retention. Prior to Hi Marley, Hugh led innovation at MAPFRE Insurance, customer experience at VERTI insurance, and was a licensed agent in Massachusetts. He is passionate about demonstrating and expanding Hi Marley's value within complex claims, service and sales use cases while cultivating network collaborations for our carrier partners to reduce process cycle time and increase customer satisfaction.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
