Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
Natalie Neelan is director of innovation at Boston Mutual Life Insurance, she leads a team dedicated to turning emerging ideas into measurable business impact. Previously, she founded and scaled her own consultancy, Straightline Innovation, and partnered with major organizations including Nationwide and Highmark. Her expertise spans strategic communications, human-centered design, and building ecosystems that accelerate corporate transformation. A Certified Digital Marketing Professional and LUMA Human-Centered Design Facilitator, Natalie is also the author of Rebel at Work: How to Innovate and Drive Results When You Aren't the Boss. She earned her MBA in Entrepreneurial Leadership and Strategy from Chatham University and her BS in Communications from Clarion University of Pennsylvania.
Manish Naik serves as the President of Cigna Healthcare's Dental and Vision benefits products. The business currently serves over 17 million customers across the United States. In this role he is responsible for network strategy and development, product strategy and development, provider relations, sales operations, innovation, and clinical execution.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
