Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
Ben Zatlin serves as Vice President and General Manager of Agero's Accident Management business, a role he began in September 2021. Prior to leading the Accident Management line of business, Ben spent the previous two and a half years leading Agero's digital transformation to Swoop, its next-generation dispatching platform. He is passionate about leveraging technology to drive claims innovation and deliver consistent, high-quality service. Prior to Agero, Ben was a management consultant at professional services firm Deloitte and an operations engineer at life sciences company Abbott Laboratories. He holds a BA in Biomedical Engineering from the University of Southern California and an MBA from Harvard Business School.
Justin Berman is a Technical Director at Skybox Security. Berman is a Certified Information Systems Security Professional (CISSP) and Certified Cloud Security Professional with a Certified Specialty in AWS Security with over 20 years of experience.
Justin has a passion for IT security beyond the realm of his assigned roles and responsibilities. He is knowledgeable across a great number of security disciplines.
As the General Manager of Dayforce Wallet & Consumer Services at Ceridian, Seth Ross brings nearly 20 years' of experience to oversee the development, launch, and implementation of Dayforce Wallet, Ceridian's market-leading pay solution that enables employees to access their earned wages at any time.
Prior to joining Ceridian, Ross led Green Dot Corporation's Banking-as-a-Service business, where he helped build new, embedded financial services businesses with partners like Apple, Uber, Intuit, Stash and others. Before that, he led the global airline partnerships strategy for American Express and helped launch Amex Advance, a division focused on data commercialization.
Ross holds a bachelor's degree in Business Administration from Ivey Business School at Western University in London, Ontario, and an MBA from Harvard Business School.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
