Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
Yevgeny Shrago is policy director at Public Citizen’s Climate Program.
Yogendra (Yogi) leads the company’s efforts in developing and implementing new growth strategies in North and South America. While positioning WNS for continued growth, Yogi also oversees the Growth and Strategy function, and advisor relations in these markets. He is responsible for planning, designing and implementing processes to support business growth by defining customer segments and new markets. Yogi brings with him proven capability in service delivery, transition, operations re-engineering, client management, pre-sales and sales. He began his BPM career in 1999 with GE Capital and has managed operations for GE Australia.
Suhas Sethi is the Head of the Global Insurance Business Unit at WNS. He has close to three decades of experience in global financial services BPM.
He leads a specialized team of 11,000+ domain experts at WNS. Suhas’ service portfolio spans across Life, Pensions, Property & Casualty Insurance and includes end-to-end Business & Digital Services across Underwriting, Policy Maintenance, and Claims. In addition to delivering on the core Insurance back office operational excellence, Suhas’ portfolio includes knowledge intensive areas like customer sales and servicing, actuarial, data analytics, and finance and accounting. Besides the business leadership and P&L accountability, Suhas is also responsible for Enterprise Risk and Process Compliance for the Insurance BU.
Prior to WNS, he has donned leadership roles at Cognizant and GE / Genpact.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
