Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
As Vice President, Data Science in RGA Reinsurance Company's Global Research and Data Analytics department, Jeff Heaton works primarily with modeling risk for underwriting systems using electronic health records. In this role, Jeff's IT background allows him to bridge the gap between complex data science problems and proven software development. Jeff joined RGA in 2001 as a member of the Information Technology (IT) group to design and implement systems for retrocession administration and premium calculation, and transitioned to a data science role in 2013. He is a frequent speaker and author for organizations such as the Society of Actuaries (SOA), the Institute of Electrical and Electronics Engineers (IEEE), and for academic journals. Jeff has authored several books on artificial intelligence, and teaches a graduate course at Washington University in St. Louis on this subject. Jeff is a senior member of the IEEE and a Fellow of the Life Management Institute (FLMI). He holds a Master of Information Management (MIM) degree from Washington University in St. Louis and a Ph.D. in computer science from Nova Southeastern University.
Jaqui Wassenaar is Head of Digital Distribution, Ventures and Partnerships for RGA. Based in Amsterdam, Jaqui is responsible for establishing innovative distribution pathways that unlock new markets and growth for RGA clients and partners. Educated and trained as an actuary, Jaqui has served in senior marketing and strategic roles at RGA since 2008, focusing on Europe, Japan, and South Africa.
With the presidential election now decided, managers can model empathy and boundary setting to get employees back on track and refocused at work.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
