Fraud is continuing to increase this year, in part due to the COVID-19 pandemic, according to a new survey by the Association of Certified Fraud Examiners.
The report found that 79 percent of anti-fraud professionals have seen an increase in the overall level of fraud as of November, compared to 77 percent in August and 68 percent in May. Thirty-eight percent of the respondents said in November the increase has been significant, compared to 34 percent in August and 25 percent in May.
Suzanne Schmitt is a vice president, Financial Wellness at Prudential Financial, where she focuses on the firm’s strategy around financial wellness outcomes. Prudential Financial is a financial wellness leader and premier active global investment manager with more than $1.5 trillion in assets under management as of June 30, 2020.
Ken Cahill is the CEO and co-founder of SilverCloud Health. With offices in Boston, Dublin, and London, SilverCloud is the world’s leading digital mental health platform. It enables the delivery of clinically validated digital therapeutic programs that are proven to significantly improve mental health outcomes, increase access and scale while reducing costs of care delivery.
Prior to founding SilverCloud Health, Ken held senior positions in several multinationals including, Dell, HP, and Gateway. Ken received the 2018 MedTech Boston 40 under 40 award. He holds a BSc. in computing, and a diploma in new business and certificate in company direction from the Institute of Directions in London. Visit Ken on LinkedIn or Twitter at @SilverCloudH.
Nigel Morris is the co-founder and managing partner of QED Investors, a fintech venture capital platform focused on disruptive, high-growth financial services companies.
Nigel is the chairman of ClearScore and Mission Lane, serves on the boards of Remitly, Bitso, Current and Amount, and is a board observer for QuintoAndar. Additionally, he works in an advisory capacity with Oliver Wyman.
Prior to QED, Nigel co-founded Capital One Financial Services in 1994.
Cyber fraud, payment fraud (such as schemes with debit and credit cards) and identity theft are the three top fraud schemes seeing increases, according to anti-fraud professionals.
The largest increase in observed fraud was in financial statement fraud, with 7 percent more anti-fraud professionals reported seeing financial statement fraud in November, compared to August. That could be because as companies continue to see their profits drop, they feel more pressure to cook the books.
The survey also found 77 percent of anti-fraud professionals report that investigating and preventing fraud is more challenging now, while 71 percent said detecting fraud is more challenging as a result of the pandemic.
ACFE members anticipate the fraud trend will continue, even as vaccines have begun rolling out this week in the U.S. Ninety percent of the survey respondents expect a further increase in the level of fraud over the next 12 months, with 44 percent predicting the change is likely to be significant.
Nearly half (48 percent) of the organizations polled expect to increase their investments in anti-fraud technology, and 38 percent intend to raise the use of fraud-related consultants or other external resources. Budgets for anti-fraud training and professional development are experiencing a similar increase (according to 37 percent of the organizations polled), but nearly one-quarter (24 percent) anticipate a decrease in this area. The budget component most likely to see decreases is travel for anti-fraud staff, which shouldn’t be surprising given the plunging levels of air travel in general over this past year, with 38 percent of the survey respondents expecting a reduction in funds for travel in the year ahead.
