Internal auditors are facing a host of risks during the COVID-19 pandemic in business continuity, crisis management, cybersecurity and other areas, according to a new report.
The report, released Monday by the Institute of Internal Auditors, follows up on a similar report released last year, and discusses the top 11 risks facing organizations. For the report, the IIA surveyed members of corporate boards, executive management teams and chief audit executives.
The report found that 93 percent of CAEs rated business continuity/crisis management as highly or extremely relevant, compared to 87 percent of board members who ranked those risks as highly or extremely relevant. Far fewer members of the C-suite identified them that way, with only 63 percent describing business continuity/crisis management as highly or extremely relevant. Members of corporate boards and C-suites who responded to the survey rated their level of personal knowledge lowest when it comes to cybersecurity.
Alex is the Principal Industry Strategist at Hi Marley. He drives innovative use cases for omnichannel customer conversations across the insurance lifecycle. Before Hi Marley, Alex spent a decade with Liberty Mutual, where he was VP of Customer Experience. There, he led experience design, retention tactics, and omnichannel service strategy for the company's direct and independent agent channels. Alex also spent six years in Management Consulting, where he worked with companies across the globe on customer loyalty and growth strategy.
Ingo Weinem leads EPAM's European insurance vertical, partnering with top clients to enhance and expand their businesses.
With more than 35 years of experience in the financial services sector and the insurance industry, Mr. Weinem's expertise spans software engineering, financial planning, omnichannel digitalization and transformation strategies, innovation and organizational change management.
Throughout his professional career, he has held various management positions in the banking, financial markets and insurance industry for software solution providers, including Luxoft, Pactera, Capgemini, Cognizant and IBM.
Stephen Holdstock is the Chief Technology Officer of EMEA Insurance at EPAM Systems, where he leads the technological direction for EPAM's insurance clients across the region, helping them achieve strategic value through the integration of business, technology and data.
With more than 20 years of industry experience, Mr. Holdstock brings deep expertise in IT leadership, change management and large-scale transformation programs. His career spans roles in large-scale engineering at Motorola, tier-one consulting at Accenture and strategic leadership at global property and casualty (P&C) carriers, including a significant tenure as CTO at Lloyd's of London.
At EPAM, Mr. Holdstock is focused on building out the insurance practice, continuing to drive transformative outcomes for clients across the insurance industry.
Other risks discussed in the report include sustainability, disruptive innovation, economic and political volatility, third-party risks, board information, data governance, talent management, and culture.
“This is the second year we’ve done this survey,” said IIA president and CEO Richard Chambers. “The most revealing headline was that boards thought their organization was in a lot better position to address risk than management. That’s a little bit unsettling.”
This year, the COVID-19 pandemic exposed risks to business continuity and crisis management in particular. “The most revealing insight was that COVID and the aftermath is front and center in how management, boards and auditors are seeing risks in their organizations,” said Chambers. “Business continuity and crisis management are very high on their list of the key risks. Two years don’t make a trend, but it doesn't surprise me that there is closer alignment between management and auditors on the risks their companies are facing. When everybody is focusing on a looming storm, you’re more apt to have agreement. From that standpoint, COVID and the crisis we’re facing with the pandemic has allowed for management and auditors to see risks in much the same way.”
Talent management and innovation are seen as big risks by management. “Management has insights into the risks they face, but I also recognize that management isn’t always forthcoming about the risks they face because it could be a reflection on how well they’re managing,” said Chambers. “You can’t always get a candid assessment.”
That’s why it’s especially important for internal auditors to keep corporate boards informed about such risks. “I’ve always been one who believes that internal auditors can be the eyes and ears for the board when they’re not around,” said Chambers.
Cybersecurity has become even more of a risk for many companies with so many of their employees now working from home, with access to corporate systems available around the clock and few eyes watching other workers in their remote offices. Cybercriminals can also take advantage of the remote access if it’s not secured.
“When the workforce is distributed, people are working from home, and people are not as careful with the data they are sharing,” said Chambers. Cybersecurity also ranked high in last year’s survey, but he sees a clear correlation between COVID-19 and why cybersecurity risks are seen as even higher this year.
The IIA issued the report at a time when many internal audit teams are making their audit plans for next year. “We think it will be very revealing to them and a good source of information as they look at their own risks in their companies,” said Chambers.
