Banco Popular de Puerto Rico

Sharon Emek is founder, president and CEO of Work At Home Vintage Experts (WAHVE), an innovative talent solution that engages vintage professionals “phasing” into retirement who work remotely from home on a contract basis for insurance firms across the country. WAHVE’s vision is to transform how businesses, workers and society view retirement so that people, businesses and society benefit from longer productivity.Previously, Emek was a partner at CBS Coverage Group, Inc., a regional full service insurance agency.� Prior to merging with CBS, Emek was founder and CEO of The Emek Group, an insurance agency she formed in 1988. Before opening her management and insurance consulting firm in 1984, she was a professor at Rutgers University.�Emek is a prolific public speaker on insurance, management and women’s business issues. She is often sought by the media as an expert, appearing on CNN, CNBC, CBS, and Lifetime; and is often quoted in numerous national insurance and news periodicals including The Wall Street Journal, The New York Times, National Underwriter, Business Insurance and others.� Emek has testified before the New York State Assembly Insurance Committee, the U.S. House of Representatives’ Financial Services Committee Subcommittees and the National Association of Insurance Commissioners.Emek is considered an insurance industry leader and expert.� She has written numerous articles which have been published in insurance industry periodicals, and she is a prolific public speaker on insurance and management issues. She has appeared on CNN, CNBC, CBS, and is often quoted in numerous national insurance and news periodicals.�Emek has received numerous awards and recognitions, including the 2016 SmartCEO Brava Award honoring top female CEOs and the Vistage Leadership Legacy Award; Insurance Business America’s “Elite Women in Insurance” 2014, 2015 and 2016 and the 2015 “Hot 100” list; the first woman to receive the 1882 Fellow Award, the highest honor presented by IIABNY (2014); Outstanding Committee Chairperson Award from IIABNY (2008); the first woman to receive the Sidney O. Smith Government Affairs Award from the IIABA (2007); the Distinguished Service Award from IIABNY (2006); the Helen Garvin Outstanding Achiever Award from the NAIW (1999); and the National Promising Research Award for her doctoral research (1978). Emek served on the Independent Insurance Agents & Brokers of New York Board for 10 years and is a past chair.� She served as a board member of ACT (Agents Council for Technology) for four years and Chaired the Mid-Commercial Working Group.� She has served on numerous other boards including the Institute for Student Achievement, Women Builders Council, Center for Women's Business Research, NYC Mayor's Small Business Advisory Board, IBM Small Business Research and Technology Advisory Council.� Emek received her doctoral degree from Rutgers University (1977).� She is the author of Answers for Managers and numerous articles on management and insurance issues.

Scott Palmer is a Product Innovation Consultant at CCC Information Services, contributing to the company’s science-based analytics and research for auto claims solutions. Before joining CCC, Scott founded Injury Sciences LLC, the first and leading provider of science-based auto claim evaluation technologies, which was acquired by CCC in 2012.Scott has worked in the field of injury causation since 1987. He is the architect of numerous claims technologies that facilitate the use of repair estimate data to evaluate the cause of injuries and auto “black box” information in the evaluation of liability and injury causation. During his career, Scott has also been actively involved in low velocity collision and soft tissue injury research and has been a test subject in over a dozen low velocity collision experiments, many of which have been published.

Joe Kleinhenz is the vice president, Data & Analytics Strategy for Allstate Insurance Company. He is responsible for developing, implementing and driving adoption of data, analytics and technology-based solutions in support of the company’s business strategies. He leads a team of big data engineers who identify opportunities across the enterprise where advanced data and analytics techniques can increase business value.

Patty Deneau is currently a Regional Claim Manager at the Auto Club Group, leading multiple teams within the organization and fostering strong relationships with industry partners.� Having been with ACG for over 38 years, Patty joined ACG during high school as a report taker, and continued on to a variation of other roles including Claim Representative, Supervisor, and Manager; eventually accepting a Regional Claim Manager position within the Casualty department.� This variety of positions and experiences have shaped her into the leader she is today in her role managing the Subrogation, Vendor Management, and Quality Assessment teams within Claims.� Patty’s teams are responsible for advocating within the company – seeking superior service and communication for the company and its’ customers as well as positively impacting the financial health of ACG. Patty is a graduate of Davenport University, with Bachelors of Business Administration degree as well as a Masters in Strategic Planning.

Jamie Terry is an insurance professional employed by Mountain West Farm Bureau Mutual Insurance Company.� Prior to joining Mountain West, she taught business courses at a technical college in Laramie.� She began her career with Mountain West in 2008 as the Training Specialist, where she gained an extensive understanding of insurance and insurance services.� Since 2008, she has also held positions as a Training Coordinator, and then Training Manager before most recently accepting the position of Program Director. In her training roles, she was responsible for overseeing and leading the training program for the field force, as well as their production staff. Her primary responsibilities have included supporting company recruiting and retention efforts with on-boarding training for new agents, as well as continued training programs for the agency force and their staff.Notable professional achievements include supporting company growth and retention through training and education, facilitating communication to promote product and system implementations, serving on the company’s Policy Review committee, and providing commercial and personal lines education to agents and their staff.Jamie earned a bachelor’s degree in Business Administration from the University of Wyoming. She has attained insurance industry designations from The American Institute For Chartered Property Casualty Underwriters, including Associate in General Insurance and Associate in Insurance Services.� Jamie is also a certified instructor for the Sales Call Reluctance course – Fear Free Prospecting and Self Promotion, developed by Behavioral Sciences Research Press.Jamie lives in Laramie, Wyoming with her husband Robert and two children, Taylor and Teagan. The Terry’s enjoy the many outdoor activities that Wyoming has to offer including hunting, fishing, camping and snowmobiling.

Chris Cox joined USAA in January 2014 and serves as the Chief Digital Officer. Chris leads the strategy and execution of USAA’s digital channel at an enterprise level and is responsible for envisioning and delivering an integrated, seamless, digital customer experience across the website, tablet, mobile devices, voice and emerging channels.Chris has over twenty-eight years of financial services industry experience including digital strategy, marketing, product development, portfolio management, credit and operational risk, information technology and business development. Immediately prior to joining USAA, Chris worked at Regions Financial Corporation where he served as Executive Vice President, Head of Digital Channels. Chris’ career has been primarily focused on digital and channel strategy and operations. Prior to joining Regions Financial Corporation, Cox served in a variety of leadership roles at Wells Fargo / Wachovia, Computer Sciences Corporation and Bank of America.Chris earned a Bachelor of Business Administration from the University of Texas, a Master of Business Administration from University of Houston, and a Masters of Public Policy from Georgetown University.Chris and his wife, Karen, have two children – Kate and Sam.

Ms. Applegate oversees Starr Insurance Holdings’ Underwriting Services Division, an organization dedicated to developing process efficiencies, operational best practices and data quality in support of the U.S. and Canadian insurance underwriting operations.� Ms. Applegate has held various service delivery and operations management positions with Starr Companies since 2000.� Ms. Applegate earned a Bachelor’s of Science degree from California State Polytechnic University, Pomona.

Corrin Maier is the vice president of TruStage Partner Management. In this role, she leads the strategic partnerships with Liberty Mutual, Esurance and GoHealth. She works to ensure credit union members get the protection they need.Maier joined CUNA Mutual Group in 2004 and has held numerous leadership roles in Sales, Risk Consulting and Product Management. In her most recent role as director for TruStage Insurance Program, Maier was responsible for growing our credit union business partnerships, ultimately protecting more members.Throughout her CUNA Mutual Group career, Maier has been nominated for CUNA Mutual Group’s Values in Practice Award in 2009 and 2011. She was nominated for her consistent dedication to the organization’s seven core values: integrity, passion, focus, collaboration, courage, inclusion and innovation. In 2015, Maier was nominated for the ATHENA Young Professional Award. That same year, she led CUNA Mutual Group’s employee campaign for United Way, where they raised over $1million dollars for United Way. She continues her engagement with United Way through her leadership on the United Way Women’s Leadership Council Career Development CommitteePrior to joining CUNA Mutual Group, Maier worked for six years at Middleton Community Bank in Retail Banking and Operations.Maier has a bachelor’s degree in Business from the University of Wisconsin – Madison, and Master in Business Administration from Edgewood College. Maier holds Life, Health and Property & Casualty licenses in Wisconsin and a Chartered Property Casualty Underwriter Certification (CPCU).Outside of work, Maier is a 2010 Civitas Program member and has been a volunteer at the Greater Bucky Open since 2008.

She joined Chubb in 1973 as a commercial underwriter. She managed several underwriting departments in New Haven, Westchester and NY before managing the Westchester branch from 1986-1990. During 1990, she became Worldwide Director of Human Resources and in 1995, was named Canadian Zone officer, Chairman and President of Chubb Canada. Prior to her retirement from Chubb in December for 2009, she was responsible for Chubb's international operations.While managing Chubb Canada, was also a Board Member of INROADS/Toronto Ltd., Providence Centre Foundation, Toronto Board of Trade, Women in Insurance Cancer Crusade, The United Way of Greater Toronto and the Insurance Institute of Canada. Currently, she is a Board Member of the Morristown Neighborhood House. Jan was recently recognized as one of NJ’s Best Women in Business from NJBiz and voted APIW’s Insurance Woman of the Year in 2009.She serves as Chairman of the Chubb Insurance Company of Canada board and is a member of the boards of Chubb Atlantic Indemnity and Chubb Insurance Company of Europe. She is also Chairman of CICEJan attended Marymount College of Kansas, BA; Yale University, Executive Management Program; Harvard University, Senior Human Resources Strategic Management Program; Chubb’s Global Executive Program.

Bruce Temkin is customer experience transformist & managing partner at the Temkin Group.