Banco Popular de Puerto Rico

Don joined PRA in 2003, and serves as its Vice President, Government Relations. Don began his career in private law practice in 1989 and has previous experience in the in-house legal role, as General Counsel of Air-A-Plane Corporation from 1996 to 2000. Don’s duties with PRA have primarily involved general business law, business organizations and corporate transactions. He currently concentrates on government relations and public policy matters, legislation, and administrative law. Don is a member of the Board of the Virginia Chamber of Commerce Political Action Committee, the Federal Legislative Committee of DBA International, the Asset Buyers Division Committee of ACA International, and the Board of the Virginia Collectors Association.Don received his law degree from the College of William and Mary in 1989, and a B.A. from Mary Washington College in 1986. Don lives in Virginia Beach, Virginia.

Mr. Casey has been CEO for Teleperformance ARM since 2007. Prior leadership roles within Teleperformance USA include Chief Operating Officer (1998-2007) and President of Client Services (1992-1998). He has been in the call center industry since 1984 with expertise in debt collection, inbound/outbound sales, customer services and technical support lines of business. Mr. Casey has a B.S. degree from Western Illinois University and a M.B.A. degree from Northwestern University.

Michael Flock has been involved with the credit, collections and outsourcing industries at senior levels for many years, beginning with Dun & Bradstreet and more recently as a financial advisor, investment banker, and fund manager.Michael is currently Managing Director of Flock Advisors, an M&A Advisory firm for the collections, debt buying, and outsourcing industries which he founded in 2007. In 2009, he launched the Falcon Fund to finance the purchase of debt portfolios for middle market debt buyers.Prior to 2007, Michael was an advisor to Croft & Bender, a middle market investment bank based in Atlanta. Previously, he provided M&A advisory support to private equity firms, helped companies reengineer their operations, and led a successful recapitalization of a consumer collections agency where he was interim CEO.From 1993 to 2000, Michael was President of Dun & Bradstreet’s Receivables Management Services subsidiary in North America. At D&B, Michael engineered a major turnaround of this division, achieving dramatic growth in revenue and profitability through broadening the product offering, improving customer focus and developing better electronic linkages with customers. (This division was subsequently spun off as RMS and is now the largest commercial receivables management company in the world.) From 1997 to 2000, Michael added the presidency of D&B’s companies in Canada, Asia-Pacific and Latin America to his responsibilities. He substantially improved profitability in these markets by transforming the business model to one based on partnerships, improved data quality and expanded product lines.Michael began his career in 1976 as a sales representative and later International Account Manager in IBM’s large account division, where he was a sales leader. From IBM Michael moved to AT&T in the business communications systems division, where he held a variety of executive sales and marketing management positions.Michael grew up in Illinois and Connecticut. He attended the University of Virginia as an Echols Scholar and graduated Phi Beta Kappa with a BA in History in 1973. During his college years, he served as a White House Intern. Later he worked as a Fulbright Teaching Assistant in France and also did graduate work at the Institut d’Etudes de Sciences-Politiques in Paris. He received an MBA in finance from Fordham University in 1982.Michael is sought out as a commentator on the credit, collections and debt buying industries, and often speaks at industry events.

Amy Anuk has 10 years of experience in the Financial Services industry, and currently serves as Senior Vice President of Business Development at Encore Capital Group. In this role, Ms. Anuk oversees the acquisition of consumer debt portfolios, manages the company’s partnerships with major financial institutions and other suppliers of consumer receivables, and leads one of the industry’s most professional and diverse business development teams. Under her direction, Encore has invested over $1.8 billion in portfolio purchases since 2007.Ms. Anuk joined Encore in 2002, and has held various positions within Business Development throughout her tenure. She has been instrumental in strengthening the company’s reputation and reach throughout the financial services sector, has worked to enhance Encore’s purchasing and portfolio support functions, and has led the creation of media and transaction processes considered best–in-class by external partners. Ms. Anuk holds a bachelor’s degree in Business Management, and an MBA, with a specialization in Finance, from San Diego State University.