Banco Popular de Puerto Rico

Hillary Kelbick is the President and hands-on owner of MKP communications inc., a marketing communications company whose sole focus has been the financial services industry from its founding over 20 years ago.� She spearheads the business’s efforts in marketing and creative strategy, pushing the team to embrace the unexpected, while always remaining focused on meeting her clients’ needs and enhancing their ROI.MKP has earned a reputation as a premier provider of marketing and promotional services. Smart strategic thinking supports the full spectrum of BAU communications, from razor-sharp direct mail to POS merchandising, collateral and sales promotion. Creative solutions go beyond the basics to meet business goals, whether in single initiatives or multi-channel integrated campaigns.In addition, MKP is a leader in merger communications services and has partnered with some of the largest banks in the country to strategize, build and implement flawless communications to millions of customers across all lines of business. MKP has led the charge that compliance communications are a critical marketing opportunity and customer experience moment of truth. As a result, MKP has developed some of the most innovative communications solutions in the marketplace today.Kelbick brings a vibrant and contagious energy to MKP. This is reflected in the company’s work and makes them a stand-out marketing partner. Her deep experience in the business gives her a unique and valuable perspective on financial services marketing.

Adam Klickovich is a Program Manager for the Cyber Financial (CyFin) Program of the National Cyber-Forensics & Training Alliance (NCFTA). The NCFTA is a 501(c)(3) non-profit corporation, which partners with academia, industry, and government to neutralize cyber crime. Adam has degrees in National Security Studies and Information Technology from La Roche College. Adam served as an Intelligence Analyst at the NCFTA from 2009 to 2012. Adam then served as a Project Manager from 2012 to 2015. Adam oversees the production of intelligence on cyber threats targeting the financial services industry.

Mr. Kim advises companies in matters involving consumer finance regulation and litigation. He has extensive experience with federal consumer finance laws, including UDAAP, TILA, RESPA, EFTA, and the FDCPA. He also has particular skill and experience helping consumer finance clients with matters involving technology, such financial technology (FinTech) and the launch of card and smartphone-related products.In addition to his regulatory work, Mr. Kim has tried, as first or second chair, more than 20 cases to verdict and has briefed criminal and civil appeals before the U.S. Court of Appeals for the Second Circuit and the New York State Appellate Division.Mr. Kim recently served as a senior enforcement attorney with the Consumer Financial Protection Bureau and is uniquely positioned to help clients avoid or navigate CFPB investigations. While at the Bureau, he led nationwide investigations involving consumer credit, mobile financial services, emerging payment systems, mortgage origination, and debt collection.Mr. Kim was lead counsel in the CFPB’s first enforcement actions involving mobile payments and was a member of the credit card/prepaid card/emerging payments issue team that helped coordinate enforcement activity with other offices at the Bureau. He also helped manage relationships with U.S. Attorneys’ Offices, state attorneys general, and state banking regulators and he drafted sections of the Office of Enforcement’s internal policies and procedures.Mr. Kim began his career as an Assistant District Attorney at the New York County District Attorney's Office under Robert M. Morgenthau.At Ballard Spahr, he is a member of the Litigation Department, the Consumer Financial Services Group, the Mortgage Banking Group, the CFPB Task Force, and the Marketplace Lending Task Force.

Daniel S. Alter is a shareholder in the New York office of Murphy McGonigle P.C. specializing in fintech regulatory matters and was the former general counsel of the New York State Department of Financial Services.

As Senior Director of Marketing Strategy, Andrea Reichenbach is responsible for Acxiom’s thought leadership and content platforms. Andrea has more than 15 years of marketing experience in the U.S. and in Europe, providing brand, digital and customer experience expertise to clients such as Microsoft, IBM, Accenture, American Express and BlackRock.

Brigid Mellon is a Vice President in the Digital Customer Experience team at Wells Fargo. As a design and content strategy manager, she is dedicated to creating innovative, useful, and engaging customer experiences. Since joining Wells Fargo in 1999, she has helped to establish the content strategy practice and to grow the Wells Fargo digital content team from 4 writers with 1 million online banking customers to 25 content strategists with more than 26 million online banking and 16 million mobile banking customers.Before her digital career, Brigid was a book editor in New York City. She graduated from Pomona College with a degree in English Literature.Brigid lives in her native San Francisco but loves to travel. She's thrilled to be in New Orleans again, where the good food outweighs out her fear of Gulf Coast humidity.

Anne Ryan is inquisitive to the core, with�curiosity�and wonder leading her quest to solve the age-old question,�“What’s in a brand?” She works fast and furiously to understand consumer desires and demands to then carefully construct brand strategies that align the brand vision with the consumer mindset. �The result is a meaningfully different brand experience that will unite teams internally and deeply engage the outside world.� As the head of Brownstein Group’s Brand Strategy practice, Anne boasts over seven years of experience bringing strategies to life through digital marketing.Prior to joining Brownstein Group, Anne served as the Director of Strategy and Analysis for a digital marketing agency that focused on connecting B2B brands. She also spent the first half of her career creating customer acquisition programs for financial services institutions like Citibank and Capital One.

Joe B. Slavens is president and chief executive officer of Northwest Bank & Trust Company in Davenport, Iowa.

Mark has over 15 years of Customer Experience consulting and project management with a focus on the relationship and interdependence between business goals, contact center operations, and technology.� His background includes hands on contact center operations and sales management as well as certifications in Global Customer Experience Management, COPC, and PMP.� Mark has a particular passion for uncovering the entire customer journey through needs analyses and customer effort audits to drive strategies that link customer experience design to an organization’s brand.