Banco Popular de Puerto Rico

Rebecca Ahlers is a managing director at the Center for Financial Services Innovation.

Cindy Solomon is a world-renowned leadership and customer service expert and speaker who helps Fortune 500 companies build Courageous LeadersTM�committed to delivering exceptional customer experiences, and better enabling their teams to compete and win in today’s customer-driven economy.�With her Courageous LeadershipTM�and The Customer of the FutureTM�programs, Cindy has helped hundreds of companies around the world identify, nurture and leverage the leadership potential in their front line employees and their leadership teams. As a result, leading organizations can consistently deliver exceptional customer experiences and build long-lasting customer loyalty. Cindy has brought her programs to banks and financial services firms such as KeyBank, Wells Fargo, Blackrock, and the New York Bankers Association; and industry leaders like PWC, Google, Oracle, UPS, and The Mayo Clinic, among othersOne of the most highly sought-after customer service speakers in the world, Cindy has traveled the globe sharing her provocative, and often hilarious insights on business, customer service and courage with tens of thousands each year. She is also a best-selling author on the topic of leadership, with books�Creating a Culture of Courage�for corporate employees, and�The Rules of Woo: An Guide to Capturing the Hearts and Minds of Today’s Customers�for entrepreneurs, both available on Amazon. Learn more about Cindy atwww.cindysolomon.com, and follow Cindy at�@cindysolomon.

Grainne�specializes in effectively delivering large transformation programs at top tier banks. She is currently focusing on helping banks transform by leveraging new technology, collaborating on shared services and, most especially, by more effective use of human capital and expert talent with the banks.��Grainne plays a leadership role for PwC’s financial services blockchain efforts. In this role, she works with FinTech companies as well as financial services providers to help harness the power of the blockchain eco-system to drive competitive advantage as well as to promote efficiency in the financial system.She has over 20 years of experience in implementing regulatory change, managing people, and providing strategic direction across divisions at firms such as Goldman Sachs and Morgan Stanley.�Grainne has designed and managed large-scale implementations through the entire lifecycle, from design through build, test, and adoption/conversion.An expert at running multidisciplinary teams, Grainne helps large programs deliver what the business needs for transformation, with particular focus on managing the risk and costs involved.Grainne is passionate about leadership and development of women in the industry and is a board member of the New York Women’s foundation.

Lisa is responsible for planning and execution of retail banking strategies, focused on channel design that addresses customer’s evolving expectations for branch, online and mobile banking experiences.�Lisa manages the bank’s branch distribution channel strategy, including site selection for new branches and optimization of the existing network of banking offices.�� In her role, Lisa is responsible for the strategies for new branch design and evolving the features and functionality of the branch channel with a focus on relational selling and digital services.Lisa is responsible for expanding the bank’s market share of consumer lending through innovative product design, effective pricing strategies and streamlined processes to speed delivery to market. Lisa also provides thought leadership to the small business team on product design and services that integrate with the consumer platform to provide seamless and comprehensive banking services to this customer segment.Lisa establishes performance and profitability metrics for business lines and new branch locations. She develops and administers policies and operations, with a focus on supporting growth and performance goals.Lisa has extensive project management skills and has provided leadership for the bank’s M&A activities as well as delivery systems selection and implementation.Lisa began her banking career at WSFS after graduating from the University of Delaware.� She spent the early part of her career in a variety of branch positions, including Sales Manager with responsibility for the sales performance of several banking offices.� Lisa transitioned to the Retail Operations group as an analyst supporting the branch network.� Over time, Lisa assumed the role of Vice President of Retail Operations and later of Senior Vice President, Director of Retail Administration before assuming her current position as Director of Retail Strategy.

Peter Wannemacher is a senior analyst at Forrester.

Brian McEvoy is the Director of Retail Branch Strategy for Synovus Financial Corp, which he joined in October 2015.� Brian resides with his wife, Rene, and their 3 children in Columbus, GA, but spends many of his days traveling Synovus’ five-state Southeastern footprint.� A 20-year industry veteran and graduate of the Boston University School of Management, Brian spent the beginning of his career in retail banking, leading branch and regional sales teams.� For the past several years, Brian has held a number of leadership roles in sales strategy and branch transformation.� At Synovus, Brian’s team is responsible for distribution strategy, retail design, staffing models, and transaction automation.

Ken Rees is the CEO of Elevate.

Sid joined Acupay, a New York based technology provider specializing in cross-border finance, in 2014, after working as a financial software developer in Bloomberg Trading Solutions for 3 years. He graduated from the Indian Institute of Technology (IIT) Guwahati in Mechanical Engineering and holds an MS in Aerospace Engineering from University of Michigan, Ann ArborSid is responsible for designing and implementing technology that supports the existing and future needs of Acupay. Sid is also a Bitcoin enthusiast and blogger.�

Nathaniel Karp is chief economist for BBVA Compass.

Jim Van Dyke is senior vice president of innovation at Sontiq and a former board member of the Consumer Financial Protection Bureau.