Banco Popular de Puerto Rico

Financial services senior executive with over 15 years of experience, specializing in mortgage and consumer lending, retail and commercial banking. Mr. Nagai has a proven track record of delivering results ranging from definition of business and operating strategy to implementation of complex strategic change initiatives. Mr. Nagai is currently a regional leader of Ernst & Young’s Consumer Banking Advisory practice, where his leadership role on Advisory engagements span operations strategy and transformation at top US mortgage companies and consumer banks. Mr. Nagai has retail and commercial banking experience at several Top-10 institutions including merger & acquisition operational consolidation, treasury/cash management operational design, and transformation and mortgage servicing operating strategy. As a senior executive at a leading global bank, Mr. Nagai led the operating strategy and product management team, responsible for loss mitigation products and capabilities within the home lending division.

Randy Bockenstedt is senior vice president of Customer Contact for default servicing at Wells Fargo Home Mortgage (WFHM). In this role, Bockenstedt is responsible for managing Collections and our Single Point of Contact (SPOC) model for the mortgage servicing channel. He also oversees quality assurance, training and leadership development teams. Bockenstedt has more than 12 years of experience in the mortgage banking industry. Bockenstedt’s career with Wells Fargo began in March 2009. Prior to joining WFHM, Bockenstedt managed the real estate collections teams at CitiMortgage, with operations throughout the United States and in the Philippines. Bockenstedt also has professional experience in Auto and Retail Collections, as well as Underwriting.Bockenstedt earned a Bachelor of Science in Business Management from Park University in Parkville, Mo. He served in the U.S. Air Force for seven years, honorable discharge as a Staff Sergeant, stationed in Florida, Germany and Utah.

Craig Hughes is CC Pace’s Managing Director of Financial Services Consulting, and in this capacity he is responsible for business development and strategic planning, client relations and operational management. Craig specializes in advising clients on how to support their strategic business direction through process improvements and the innovative application of technology. He has over two decades of hands-on expertise in strategic planning and technology assessment, including development of short- and long-term technology strategies; reviews of current systems; software selection; and custom software development, implementation and integration.

Dave Vida has more than 20 years of financial services experience. He is currently president of LenderLive�s Loan Servicing and Correspondent Lending divisions.