Banco Popular de Puerto Rico is a full-service financial services provider with operations in Puerto Rico, the United States and Virgin Islands. Popular, Inc. is the largest banking institution by both assets and deposits in Puerto Rico, and in the United States Popular, Inc.
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Dan leads the customer experience consulting practice, which helps our clients apply Forrester's research, methods, and insights to raise customer experience performance and transform their organizations around the customer experience.�
TJ serves Customer Experience Professionals. His research focuses on the business of collaboration software, which includes adoption, business models, pricing, and positioning, and how information workers affect the adoption and deployment of collaboration software within their business. His research of the collaboration space also deals with how these technologies are applied to facilitate interactions between companies � vendor to partner, vendor to supplier, vendor to customer � for purposes of marketing, product development, and innovation. In addition, TJ researches serious gaming, which is the use of games and gaming dynamics for business or educational purposes and the use of virtual worlds for collaboration and training. His work helps professionals understand the technology and demographic trends that are affecting the markets they serve and provides guidance on how best to position their products to meet these challenges. TJ has been cited in ComputerWorld and the Financial Times.
Tony Agresta is the Managing Director of Ontotext USA, which addresses challenges in semantic technology using text mining and graph databases.
Greg Petro is president and CEO of First Insight, which provides predictive analytics solutions to retailers.
Nick Suh is head of product marketing at�PernixData, which focuses on server-side storage intelligence. Suh previously was product line manager at NetApp responsible for the FlexPod converged infrastructure solution. He has also held various senior product management and marketing roles at Cisco, Oracle, Sun Microsystems, Nokia and Intel.
Tyler Shields is a leading expert on mobile and application security topics, having researched a diverse set of topics including creating a BYOD policy, the mobile security stack, the impact of mobile malware on privacy, reverse engineering binary applications, rootkits and anti-debugging technologies, and, most recently,�a programmatic approach to securing your mobile application ecosystem. Tyler Shields focuses his research time and energy around both corporate business strategy and the technologies used in securing the rapidly converging mobile and application threat landscape. He is based in Raleigh, N.C.
