Banco Popular de Puerto Rico

Carlton 'Carl' Doty leads Forrester’s global research in emerging technologies. He helps Forrester clients assess disruptive technologies and evaluate new ventures that drive business innovation. Prior to this role, Carl founded Forrester’s customer insights practice and led a global research organization that helped B2C and B2B marketers select and implement marketing technologies and services.

Earlier in his tenure, Carl managed Forrester's consumer product strategy practice, where he led a research agenda on product innovation that spawned Forrester's book, Digital Disruption. He began his Forrester career in 2006 as an analyst covering digital channels, healthcare technology, and consumer-directed health plans.

Previous Work Experience

Prior to joining Forrester, Carl spent a decade in IT, implementing digital portals and applications for a large regional health insurer to improve customer and partner experiences. He also worked in two early-stage startups, and served as vice president of consulting at a global marketing services provider.

Education

Carl attended Tulane University as an NROTC Midshipman and holds a B.S. in civil engineering management from the University of Vermont.

Paul Miller is a senior analyst at Forrester Research.

Philippe Andr�is an expert within Business and IS architecture, Service Architecture, System modelling and Soil science. Philippe is a Certified Enterprise Architect (L4) and TOGAF9 certified. Philippe’s mission is to�help clients to make the best decision as far as business and IT alignment is concerned.�He works as a�link between architecture and design team,�making�sure that architecture decisions and directions are applied on the field.Philippe Andr� is specialized in:Developing and supporting new architecture offers o�Enterprise architecture o�IT rationalization o�IT transformation o�Architecture Center of Excellence o�Master Data ManagementEstablishing linkage with IS Governance and IT strategy frameworksContributing to new architecture course development and maintenanceContributing to the improvement of IAF (Integrated Architecture Framework)Delivering Architecture courses as facilitatorPhilippe has worked with�architecture related assignments since 1998 and as a educational facilitator since 2000.

Charlie serves Enterprise Architecture Professionals and offers strategic advice and guidance to clients in the areas of cloud, mobility, big data, application architecture, business process management, program and project management, system integration, and application… (Read Full Bio)optimization, particularly in the China market.Charlie also leads a consulting team that helps Forrester's clients of both business technology and marketing and strategy to address their business requirements and gain customer satisfaction. Charlie has extensive experience in multiproject management, rich industry expertise, as well as passion dedicated to help customers achieve success.Previous Work ExperienceCharlie has over 12 years' working experience in software industry with PMP and ITIL certification. Before Forrester, Charlie was the senior manager, professional services, for Cordys (acquired by OpenText), a global vendor of BPMS and platform-as-a-service (PaaS) solutions for telecom, banking, manufacturing, retail, and utility industries. Prior to Cordys, Charlie was the project manager for Datang Telecom.EducationCharlie graduated with a master's degree in pattern recognition and intelligent systems from Tsinghua University of China.

Vice President, Research Director - Market Insights serving Customer Insights PROFESSIONALSBlog: http://blogs.forrester.com/reineke_reitsma/Twitter: twitter.com/rreitsmaFind�Reineke�on:Blog: Customer Insights�Blog �Reineke serves Customer Insights Professionals and leads a team that helps these professionals understand how technology developments influence the market insight industry, and how to adapt research agendas, research methodologies, and team structure accordingly to stay… (Read Full Bio)successful and relevant. In addition, she leads a team responsible for data innovation at Forrester. This team tests and evaluates alternative data sources and research methodologies, and it looks at new ways of visualizing data.Reineke has spoken at numerous Forrester events,�as well as�market research and marketing conferences, such as Esomar Insights, Market Research in a Mobile World, The Dutch Marketing Association (NIMA) event, and IAB conferences. Her research has been cited in publications worldwide, including The New York Times, Washington Post, New Media Age, Strat�gies, Research World, Research Magazine, and Vue.Previous Work ExperiencePrior to this position, Reineke spent six years at Forrester managing all quantitative research operations for Forrester in Europe and Asia, including the Consumer Technographics� and UK Internet User Monitor studies, and writing quantitative research about the effect of technology on consumer behavior. Before that she was an analyst at Forrester for four years, focusing primarily on retail and media topics.Prior to Forrester, Reineke worked in a variety of market insights roles, both on vendor and client side. In her role at Intres, a retail organization in the Netherlands, she advised the board of directors on business expansions and supported senior management with strategic decisions. At Market Response, a market research company in the Netherlands, she set up and coordinated research activities in Europe and Asia. Her focus there was on continuous and international research as well as on consulting. Reineke worked during this period for clients like Akzo, British American Tobacco, Mars/Effem, and Sara Lee.EducationReineke is a graduate in social geography of the University of Groningen, Netherlands.

Chair, Analytics Certification BoardINFORMS2011 – Present (4 years)Baltimore, Maryland AreaI was a member of the chartering Analytics Certification Task Force that oversaw the launch of the Certified Analytics Professional program and am continuing as a member of this new and independent governing body. Served as Vice Chair initially and now serve as Chair.Senior Manager, Customer Liaison GroupSAS2008 – Present (7 years)Advanced Analytics R&DLead strategy and customer outreach team, with special focus areas including machine learning, university outreach, and econometrics, by facilitating customer engagement around technical topics. Our group provides product management and marketing, blog ownership, competitive analysis, market research, and promotion of R&D Division that develops software for statistics, econometrics, forecasting, operations research and optimization, machine learning, and data mining.

David Berkelmans is a member of the ISACA.