Banco Popular de Puerto Rico

Paul A. Laudicina is a partner and chairman emeritus of global management consulting firm A.T. Kearney and chairman of the Global Business Policy Council (GBPC), a specialist unit of A.T. Kearney dedicated to helping leaders anticipate and prepare for the future.

Susan Thayer is director of digital transformation at Sogeti. She is the regional lead providing digital transformation expertise and support to large businesses. Among her responsibilities are to:Provide expertise and guidance for clients on digital marketing, collaboration and CRM projects.Help hire and retain talented mobile and web consultants.Stay current on the latest trends and technologies.

James McCormick serves Customer Insights Professionals. He is a global expert on digital intelligence, digital analytics, and CX optimization, as well as intelligence technology, organization, processes, and services. His research is focused on helping firms leverage their digital customer insights to optimize customer engagements and customer experience using techniques such as segmentation, test and learn, and targeting across multiple channels including web, mobile, app, and more.Previous Work ExperiencePrior to joining Forrester Research, James was the senior professional services global director at SDL with global responsibility for the delivery of multichannel campaign management and analytics (CMA) enablement programs and solutions to multiple verticals. During his stint at SDL, he also managed teams to deliver web content management (WCM) solutions. Past responsibilities include the delivery of web experience management, eCommerce, and customer-location analytics-based solutions to a number of verticals including retail, telco, insurance, gaming, automotive, and financial services.EducationJames graduated from the University of Cape Town, South Africa, with a B.Sc. in geology. He followed this up with a B.Eng. (honors) degree in geographic information systems (GIS).

Edwin Steenvoorden is vice president at Capgemini Nederland B.V.After graduating in economics, Edwin has held several positions in the ICT sector. Starting his career on the technical side as a programmer, systems analyst, and in support functions, he switched to commercial activities when he joined Capgemini in 1992. Since 1998, Edwin has specialized in the insurance and pensions market. As a subject matter expert, he has been actively involved in projects as well as in business development focusing on pensions, communications, package implementations and service-oriented design.In the years 2006 - 2010 Edwin has been the Head of Insurance & Pensions of Capgemini in the Netherlands. He also held the position of co-lead for the global center of excellence Insurance. As of February 2011 he is responsible for the Strategic Domain Business Analytics and Information Strategy within the sector BIM. He is a regular presenter at seminars and is a frequent contributor to specialist publications.

Heather Rock is the Hyperion business systems owner at NetApp.� Ms. Rock hasmanaged system implementations and process transformation projects the last 8+years while at NetApp. �She was the project manager for the Hyperion DRMapplication implementation back in 2008 as well as the recent implementation ofData Relationship Governance workflow enhancement in 2014. �Ms.Rockmanages a team that is responsible for the user support, end user training,system administration, and enhancement management for the Hyperion applications(DRM, HFM, ARM, Planning, Workforce Planning, and Capital Asset Planning).

Jeremy Roche is CEO of FinancialForce.com, which helps cusotomers to avoid the so-called FrankenCloud scenario.