Banco Popular de Puerto Rico is a full-service financial services provider with operations in Puerto Rico, the United States and Virgin Islands. Popular, Inc. is the largest banking institution by both assets and deposits in Puerto Rico, and in the United States Popular, Inc.
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Michael Delgado�s focus and passion is Enterprise Information Management including Enterprise Architecture, Business Intelligence and Business Analysis to streamline and formalize the activities associated with driving value from a company's data assets. He has initiated and led initiatives for companies across various industry sectors including High- Tech, Retail, Telecom and Financial Services which boost the value of their corporate information, tapping into it to increase operational productivity, reduce overhead costs and gain a substantial competitive advantage. He recently led the delivery of the Architecture and supporting Technology which enables a centralized team to Govern Customer Master Data from various product divisions in order to create a Single global enterprise View of the Customer.
As a Solution Architect at Elsevier, Ben Cox is responsible for providing solutions for business processes and capabilities across multiple business domains such as Marketing, Sales, order management and Finance. With a strong background and passion for information architecture and integration he was the ideal Architect to lead Elsevier�s MDM initiative. Mr. Cox considers Customer MDM to be a major lynchpin in delivering consistency across business domains to enable highly valuable insights about customers that will enable greater customer experience and revenue generation.
Will Wittkopf is self-described storyteller with numbers�using big data, analytics, and reporting to solve practical business problems. In his role as the Vice President of CRM Strategy and Analytics at Optum (a division of UnitedHealth Group), Mr. Wittkopf�s story-telling efforts usually begin with tying together customer information from disparate systems. The pursuit of customer insights eventually led him to MDM and enterprise data governance. Six years ago he spearheaded efforts to launch an organizational MDM application and practice at Optum. Today that MDM solution allows Optum to connect client information across over 50 systems�helping Optum get closer to the elusive �one view� of the customer. Prior to Optum, Will spent over a decade in data analytics and CRM consulting roles focused on marketing and the customer experience.
Mr. Jagannathan is a leading thought-leader on CRM and MDM technology strategy to help clients succeed with guaranteed quality. He has led several multi-million global engagements with elan and expertiseWorked in Asia, Europe and NA thereby possess multi-cultural experience�Manages CRM systems for 5000+ users and MDM for the Trade & Treasury Services business within the Institutional Clients Group of Citi.Mr. Jagannathan's specialties are CRM, Master Data Management, Product Data Hub, Digital Marketing, Marketing Resource Management, Order Management, Customer Hub�
Nick Owens is a Senior Consultant within Capgeminis Business Information Management (BIM) Global Service Line and is the Mobile Business Intelligence lead within North America.
Linda G. Sharp is associate general counsel at ZL Technologies. An experienced attorney and ediscovery consultant, she is a frequent presenter on the topics of records management, compliance and ediscovery. Ms. Sharp has her MBA and is licensed to practice law in the state of California.
Rick Chambers is Senior Director of Customer Intelligence and Analytics at Zale Corporation in Irving, Texas. He has been an analyst in, or manager of an analytics team since 1989. He is a member of the Robert K. Greenleaf Center for Servant Leadership.
