4 Min ReadA “new normal” is framing day-to-day life as those in professional services return to work.
3 Min ReadJelena McWilliams explains the agency's decision to enlist the help of tech innovators to modernize a reporting process that the coronavirus epidemic has exposed as outdated.
7 Min ReadWhile they are not dramatically opposed, Jelena McWilliams and Brian Brooks have articulated their own ideas on postal banking and the use of artificial intelligence in lending.
5 Min ReadNow perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.
3 Min ReadBrick-and-mortar merchants that have shifted to online have changed their risk profile, causing conflicts with the fintechs like Square that handle their payments. And that could be an opportunity for banks.
1 Min ReadAs businesses plan for reopening following the coronavirus (COVID-19) pandemic, your firm may be wondering how you can best advise clients on safety and HR-related topics during this time.
3 Min ReadBusiness continuity plans should be used constantly, not just when the crisis is at its peak, says the New York Fed’s head of financial services.
5 Min ReadChallengers like Joust, Lili and NorthOne that offer banking services to freelancers and small-business owners are getting record levels of new customers as the traditional workforce thins.
6 Min ReadThe spending and account management capabilities of corporate prepaid cards have been given new purpose in a pandemic-struck world dependent on government and charity aid.
5 Min ReadIn a new twist on an old scam, cybercriminals have tried to get thousands of people to surrender their Wells bank account information by sending authentic-looking emails containing malicious links that lead to a fake website bearing the company's name.
5 Min ReadThe bank says fraud attempts involving commercial wire transfers have escalated since the outbreak began. It's training employees and customers how to head off the often hard-to-detect scams.
8 Min ReadPeoples Bank in Arkansas and Main Street Bank in Massachusetts are getting smarter about spotting suspicious transactions tied to unemployment benefit fraud as well as warning customers what to watch out for.
3 Min ReadThe Internal Revenue Service is warning taxpayers and tax professionals once again to beware of tax fraud and other related financial scams related to the COVID-19 pandemic.
5 Min ReadThe success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.
5 Min ReadMobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.
4 Min ReadThe acting head of the agency says it cannot continue relying on web-based exams put in place during the coronavirus and will start sending staff into banks.
6 Min ReadAfter initially processing the loans manually, the Minnesota bank turned to "low code" software to build the electronic forms and workflows needed to approve loan applications. The result: a more than fivefold increase in the number of loans it could process in a day.
6 Min ReadThe economic impact of the coronavirus pandemic could lead to the ongoing expansion of workers’ access to early, or earned wages (EWA) through advances and instant payouts, including to new types of users.
6 Min ReadRestaurants and retailers which saw their physical outlets closed down by the coronavirus pandemic have been scrambling to stay in business with the help of omnichannel retail software vendors.
3 Min ReadOur newly independent practice turned the shift to virtual into a learning experience we never would have expected.
