The share of borrowers seeking payment relief on loans skyrocketed as COVID-19 concerns mounted, a recent survey by the Mortgage Bankers Association shows.
Between March 2 and April 1, the amount of loans with forbearance requests increased to 2.66% from 0.25%. This marks a more than tenfold growth in requests every two weeks, with a 1,270% increase between March 2 and March 16 and a 1,896% jump between March 16 and March 30.
Hold times in servicer call centers also grew dramatically — from 2 minutes to 17.5 minutes — over the course of a few weeks in March. Abandonment rates increased to 25% from 5%, the report found.
The largest surge in forbearance requests was for the government loans packaged into the securitizations that Ginnie Mae insures, rising from 0.19% to 4.25% over the period analyzed.
Ginnie Mae has promised to provide some support for mortgage servicers that need to advance principal and interest payments from loans to bondholders while borrowers are not paying, but it's unclear how extensive that government intervention will be, and the MBA has sought broader public aid for the industry.
BBVA and Rockland Trust have taken a highly numbers-driven approach to branch reopenings. All banks are having to rethink their branch networks during the pandemic and beyond, and analytics software is helping.
A new Small Business Administration notice explains what steps lenders must take to seek approval of their forgiveness decisions under the Paycheck Protection Program. But lenders say lawmakers and regulators must do more to cut red tape.
Three months ago, Stephen Squeri, the chairman and CEO of American Express, declared a global "economic free fall" due to the coronavirus. Its second-quarter earnings show how far a fall it has been.
"It is expected that requests will continue to skyrocket at an unsustainable pace in the coming weeks, putting insurmountable cash-flow constraints on many servicers," said Mike Fratantoni, senior vice president and chief economist at the MBA.
The constraints will be particularly hard on independent mortgage bankers that lack a source of cash from deposits. As of April 1, the percentage of loans in forbearance in IMBs' servicing portfolios was 3.45%. That request rate is 2.24% for banks and 2.73% for all loans.
The association's survey included data from more than 22 million loans in the first-mortgage market.
Providers of government-related loans must provide up to six to 12 months of forbearance without penalty if borrowers state they have coronavirus-related hardships, but consumers can still be considered liable for paying the full amount due in the future if they put payments on hold.
