Nothing you learn in school prepares you for your first audit. College students spend years learning about the concepts and mechanics of accounting, business and statistics, but you can’t really learn how to be a CPA until you put it into practice — which is why we have to work in the field before we can become a CPA, even if we’ve passed the CPA Exam. In-person training and on-the-job experience are crucial to the success of our youngest accountants.
This year completely changed the accounting profession as we knew it. Offices closed, businesses shuttered and CPAs all over the country turned their homes into home offices. In a profession so reliant on in-person interaction, we've found ways to readjust, but not without consequences. As firms begin preparing this month for the busy season, we need to look back at what we've learned about hiring, training and working in a pandemic so we can prepare for the new normal.
Darryl Wegner is a managing director in PKF O'Connor Davies' Forensic, Litigation and Valuation practice. Prior to joining PKF O'Connor Davies, he served as a special agent with the Federal Bureau of Investigation for 21 years where he conducted and led complex, multi-jurisdictional investigations involving anti-money laundering, financial and accounting fraud, securities fraud, insider trading, health care fraud, anti-bribery and anti-corruption, criminal antitrust, national security, counter threat finance and sanctions. He has extensive experience working with federal, state, local and international law enforcement and regulatory agencies. He began his FBI career in the Boston Field Office, investigating terrorism and white-collar crime while also serving as a crisis negotiator. He held several positions at FBI headquarters in Washington, D.C., including as the national leader of the bureau's Foreign Corrupt Practices Act, kleptocracy and antitrust programs, as one of the FBI's deputy chief human capital officers and led efforts to stand up a multidisciplinary nation state focused mission center. In addition to Boston and D.C., he was assigned to the FBI's Houston Field Office where he directed all white-collar crime investigations in southeast Texas. He started his professional career as an engineer in the automotive industry. After attending law school, he practiced as a corporate attorney for an international law firm in New York.
Gerald McMahon is a principal at W1 Global Inc. He has over 20 years of experience in the intelligence, national security and law enforcement communities. As the senior supervisory intelligence analyst for FBI Boston, he led one of the FBI's largest field intelligence programs comprising analysts, linguists and data specialists. He led teams, and interagency task forces covering the criminal, counterterrorism, counterintelligence and cyber programs. He has extensive experience managing crises and special events. In the FBI's Counterterrorism Division, McMahon advanced international terrorism investigations as an operations specialist, collaborating with domestic and international partners. As a tactical specialist on FBI Boston's Joint Terrorism Task Force, he conducted communications, network, and threat analysis. As a strategic analyst, McMahon authored analyses of current and emerging trends, with a focus on emerging technologies. McMahon is the recipient of two Office of the Director of National Intelligence Meritorious Unit Citation awards for his contributions to the 2006 US/UK Aviation Threat Task Force, and the 2013 Boston Marathon Bombing team. He was a Recanati-Kaplan Fellow with the Harvard Kennedy School of Government's Intelligence Project, where his research focused on the use of AI in intelligence analysis.
The pandemic has exacerbated fraud and we’ll face mounting pressure to identify financial fraud next year. We’ve already seen major cases, such as this year’s Wirecard and Luckin Coffee scandals, that will only continue to be exposed during a time of economic instability. There was already a learning curve associated with the lack of training at an education level involved with identifying and ferreting out fraud. This will only continue as new CPAs get less hands-on training.
In the immediate aftermath of the pandemic, companies slashed their budgets for consulting and advisory work. As a result, accounting and consulting firms have had to do damage control. Business Insider reports that KPMG laid off parts of its tax, audit and advisory staff, Accenture cut 5 percent of its workforce, and PwC paused all fall recruitment efforts.
Most layoffs skew toward junior or administrative employees, which has led senior auditors to take on more work and different kinds of work. This change in staffing has influenced the day-to-day work of more experienced employees in two ways. On one hand, they no longer have large teams with junior members to take on administrative tasks, bogging down employees in the grunt work. On the other hand, they no longer have to train these younger employees, opening up more time to do client work.
Training takes up a lot of time, but it's a crucial part of the workforce ecosystem. As entire offices went remote and companies trimmed their teams, we began missing out on in-office communication and in-person training, which can have long-term effects on our profession. It's easy to not feel the brunt of it at first; in fact, productivity and efficiency have gone up in the short term. However, we'll start to see a larger learning gap between new hires and more experienced accountants in the long term.
Another side effect of these layoffs is that the market for experienced CPAs is much more competitive. As businesses struggle with unpredictable cash flows, inefficiencies and new government policies and financial aid packages, the demand for seasoned financial talent has increased, and companies are fighting to hold onto their best performers who can work autonomously from home.
It's great to see so many adapting to the work-from-home environment, and cuts or delayed hiring may have been necessary for the profession to manage through the first wave of the pandemic. But as we enter phase two, we need to prepare for what 2021 and beyond will look like in this "new normal."
There's a big challenge we face with new-hire training, and it will be hard for new hires to be as effective if they can't work alongside their teams and learn in-person. Firms might be inclined to skip out on or limit hiring new talent this November. You could see demand for experienced hires go up because seasoned professionals can work more autonomously, while demand for new hires decreases as firms realize they are at a disadvantage in trying to train new employees effectively, even with the technology and collaboration tools that are available.
When COVID-19 changed the way we worked overnight, technology adoption was no longer a nice-to-have but a necessity. Gone were the days of relying on manual processes and side-by-side training, and the firms that were already technologically savvy have shined the most during this dark time. That's not to say technology can or will solve all our problems.
The firms that double down on a hybrid model of training — half remote and half in-person, following government guidelines — will be the most successful in this new normal. The virus will not magically disappear in the new year, so we need to further advance technology adoption that enhances CPA capabilities, such as utilizing remote learning and training capabilities, and shift from confirmation procedures that rely on mail or fax to electronic confirmations, which more effectively fit into the new normal of working from home.
We will need to get back to team-based in-person work and training at the client’s location, however. These last few months have proven that we might not have to do it as often as before the pandemic. But the future of CPA talent relies on side-by-side training and mentoring, especially if we expect new hires to get up to speed as quickly as they have in the past.
Nothing students learn in school will fully prepare them for their first audit — never mind finding fraud. We need to hire these young professionals and usher our firms into the "new normal," a world reliant on technology, combining in-person and online processes, and dedicated to the education and training of our youngest CPAs.
