Banco Popular de Puerto Rico

Doug Parr has more than 25 years of experience as an international financial services technology executive. As senior vice president of Entersekt, a pioneer in transaction authentication, he is responsible for providing vision and leadership in developing and implementing product and market strategies for the company�s software and solutions.

An eyewitness to the explosion of FDCPA suits being filed in the mid/late-2000�s, Jack Gordon created WebRecon in 2008 to address the challenges that rapidly increasing consumer litigation posed for the collection industry. Prior to that, he owned and operated a Michigan collection agency for several years. Jack is uniquely qualified to lead this type of discussion. He has been in the shoes of the agencies getting sued, but now spends his time watching filing trends, examining the consumer litigant culture to pick up their deeply held secrets, and advocating for a saner debt collection environment. Through WebRecon, Jack is an active supporter of ACA International, DBA International and NARCA. Jack lives in Grand Rapids, Michigan and is married with two young children.

Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO�s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

Stephanie Eidelman is President & CEO of The iA Institute, whose mission is to re-frame the public conversation about the accounts receivable (ARM) industry in order to help reduce the bad press surrounding legitimate collection businesses. The iA Institute publishes insideARM.com and insidePatientFinance.com, hosts an annual Summit for larger market participants in the collection industry, and manages the Consumer Relations Consortium - a group formed with the mission of proactive outreach to consumer advocates to bridge the gap of understanding and expectations often present between consumers and collectors. Stephanie became publisher of insideARM.com in 2010 and CEO in 2013. Prior to that, she spent nine years as COO of Kaulkin Ginsberg. Stephanie has an MBA from the Anderson School at UCLA, and a BS from Northwestern University.

David R. Glezerman is the assistant vice president and bursar at Temple University, where he has been employed since 1986.� He has overall responsibility for billing, collections, and management of student finances.� Mr. Glezerman has been employed in higher education receivables management for 34 years.A nationally-renowned speaker who has presented at many industry conferences and workshops, Mr. Glezerman has worked with the National Association of College and University Business Officers (NACUBO) as a faculty and program committee member for numerous conferences and author of several articles and books since 1999.� Glezerman, who is the founding chair of NACUBO�s Student Financial Services (SFS) Council was the recipient of association�s 2010 Professional Development award.A co-author of Managing and Collecting Student Accounts and Loans: A Desk Reference for Educational Receivables Stewardship, Glezerman also has written several articles for and referenced by numerous industry publications for his views on higher education receivables.� He also authored �Student Loan Program Partnering: A Recipe for Helping Schools Help Themselves� while working as a consultant with the US Department of Health and Human Services� Partnership Program to assist schools with student loan collections and default reduction activities.Glezerman participated as a non-federal negotiator in the 2008 and 2012 Negotiated Rulemaking panels for the U.S. Department of Education.� He also is the recipient of the Certified Personal Financial Manager designation by the Institute for Personal Financial Management in 2011.Glezerman also is a certified instructor for ACA International, the association of credit and collections professionals, A past recipient of ACA�s Member of the Year and Charles F. Lindemann Instructor of the Year awards, Glezerman earned ACA�s Master Credit Executive (MCE) designation and continues to serve as a member of its Creditors International committee.A graduate of Rutgers University, Glezerman received his MBA in Human Resources Management from Temple University.� �

Gary Daniel is the executive vice president and a board member of Allied Payment Network. Daniel is a financial industry computer hardware and software system veteran with more than 45 years of experience. Daniel has held management and executive positions at several companies providing data processing systems and services to banks and credit unions including FIS, Open Solutions (now Fiserv) and Newtrend.

Will Lund is Superintendent of Maine�s Bureau of Consumer Credit Protection. A graduate of Bowdoin College and the University of Maine Law School, he worked in private practice and for the Maine Attorney General�s Office prior to assuming his current position in 1987. Mr. Lund has served on the Federal Reserve Board�s Consumer Advisory Council in Washington, DC and on the Federal Reserve Bank of Boston�s New England Consumer Advisory Group.

Paula-Rose was one of the first employees at the Consumer Financial Protection Bureau, from which she joined Promontory. She worked in the bureau's regulations office, where she helped lay the foundation for statutory rulemakings on mortgage disclosures, mortgage servicing, and high-cost mortgages. She was also an enforcement attorney, and investigated practices related to mortgages, credit cards, and prepaid cards. She helped develop and monitor the implementation of the examination-support function performed by the bureau's enforcement attorneys, and participated in examinations of marketing practices, disclosures, loan-originator compensation, debt collection, vendor management, and fair lending at various bank and nonbank institutions. Additionally, on behalf of the director's office, P-R helped guide a strategic-planning process to define the bureau's policy priorities. She worked with nearly all of the bureau's senior leadership, and was the principal author of several publications.