Banco Popular de Puerto Rico

For over 15 years, Ania Rodriguez has worked with Fortune 500 companies to help them define and optimize their customer experience strategy. As CEO of Key Lime Interactive, Ania manages high-performing global teams, client relationships, and oversees custom and syndicated research, including the popular Mobile Banking User Experience Report. She is also co-founder of KLUE Labs, a mobile usability solution provider with breakthrough technology capable of running usability studies without a live moderator. Ania speaks frequently at national conferences and serves as the Internet Technical Chair for the Human Factors and Ergonomics Society. She is a Carnegie Mellon and University of Miami alumni and volunteers for Love in Action, a foster child non-profit organization in Miami.

Bob Meara is a senior analyst in Celent's banking group. Mr. Meara’s research focuses on the branch and ATM delivery channels, customer analytics and check and cash payment processing technologies. A well known authority on remote deposit capture, Mr. Meara has led multiple consulting engagements including several proprietary research projects involving financial services hardware, software and the impact of self-service on branch banking.Before joining Celent, Mr. Meara was the director of product marketing at Alogent. In this role, he positioned and launched a series of Check 21 payments solutions.Prior to Alogent, Mr. Meara has also held positions in marketing and brand management at Stonebridge Technologies, Telemate.net Software, BellSouth, Hayes Corporation, and Procter & Gamble in addition to being a commissioned naval officer.Mr. Meara earned a B.S. in Applied Physics and Electrical Engineering from Case Western Reserve University.

Between his time at Chase and Citi, Shanan has 15 years of consumer risk management experience primarily in new account acquisitions and loss mitigation programs. Since 2009, he has been focused on capital management information systems including credit, operational, and counterparty risk and is currently with Morgan Stanley. Shanan holds Bachelors' in Philosophy and Applied Mathematics from the State University of New York at Stony Brook and an MBA from the NYU Stern School of Business.

Dana Wiklund has twenty five years of experience in the financial services industry, successfully developing and deploying risk assessment, business intelligence and marketing solutions. Experienced in risk, response, revenue and attrition modeling, credit policy, and model risk management issues. Creative leader with demonstrated leadership experience, strong business development, analytical, new product innovation and presentation skills. Dana currently oversees TD Bank's Basel II Retail Analytics and Compliance processes. Dana holds undergraduate and graduate degrees in management, finance and economics.