Banco Popular de Puerto Rico

Anthony is a Managing Partner at RI, responsible for the North American Advisory practice. Anthony leads a team of consultants who help leading companies manage, measure, and strengthen relationships with their stakeholders. Anthony’s experience has spanned the world as well as numerous industries, including: Health Care, Pharma, Energy, Automotive, Media, Financial Services, Agriculture, Consumer Products, and Technology. Including these assignments, Anthony has spent the past 16 years in a combination of brand management, general management, and corporate communications roles.After his start with Procter & Gamble, Anthony founded his own “dotcom” firm during the late 90’s, which he followed by founding The Coca-Cola Think Tank in 2000. It was as an advisor to the CEO of The Coca-Cola Company that Anthony first began work with Reputation Institute. As an undergrad, Anthony taught Economics and Statistics at Harvard University, and since graduation, has continued to speak and write on a number of topics, most recently on Leveraging Reputation to Drive Business Results, Reputation Risk, and most recently “Making Money in the Reputation Economy”, published by Forbes and American Banker.

John Auger is the SVP of Internet Payments and Mobile Banking for Citizens Bank. In his role, he is responsible for defining and executing the strategy for the Online Payments and Mobile Banking channels. John is focused on driving the adoption of those channels through the creation of intuitive and relevant cross-channel customer experiences. John has been with Citizens Bank for over 12 years serving in various roles. In his prior role as a Lean Six Sigma Black Belt, John focused on seeking out and executing improvement opportunities throughout the organization.Preceding Citizens Bank, John served in an entrepreneurial role as a Center Manager of a family owned bowling center overseeing all aspects of the business.John attended Johnson & Wales University and holds a Bachelor of Science in International Business.

As Lead for Social Platforms at Google, Ryan Stonehouse aims to bring socially inspired experiences to Google's customers across the globe. Ryan sits on the Google+ project core team, helping to drive strategy for Google's new social ad platforms including the +1 button and Google+ for brands. Before joining the Google+ project, Ryan led Display and Video advertising efforts for Google's leading automotive customers. Ryan began his career in account management at BBDO, and has since spent over a decade helping marketers create value in the digital space. Ryan has a degree in Economics and Marketing from Michigan State University.

Kevin is responsible for the development and execution of the bank’s retail deposit product strategy, including new product development, pricing and customer acquisition, deepening and retention. Prior to joining BMO Harris Bank, Kevin held several roles within Bank of America and was most recently responsible for the Traditional Savings strategy which included Keep the Change®.

Darren J. King heads M&T Bank’s Retail Banking Division and is responsible for over 6,000 employees throughout the M&T footprint which includes New York, Maryland, Pennsylvania, Washington, D.C., Virginia, West Virginia, New Jersey and Delaware.He is also a member of M&T’s Management Committee.King has more than 10 years experience in banking. Prior to joining M&T Bank, he was a Vice President in the Financial Services Practice of Mercer Management Consulting, predecessor firm to Mercer Oliver Wyman.King earned his degree in Honors Business Administration from the Richard Ivey School of Business at the University of Western Ontario.King serves on the Buffalo Society of Natural Sciences.

With more than a decade of experience in the financial services industry with a deep focus on digital channels and payments, Wehunt is head of the digital channels at City National Bank in Los Angeles, California. Before joining City National, Wehunt was with BMO Harris Bank N.A. in Chicago. There he was Director and Vice President of eCommerce. Before he joined Harris Bank in 2008, Wehunt spent nine years with Washington Mutual in Seattle, where he was First Vice President of the Online Strategy and Management group.

David Tremblay is the business development and strategy executive for the Client Development Group (CDG) within Global Commercial Banking at Bank of America Merrill Lynch. The Client Development Group is a nationwide organization responsible for the relationship management of more than 200,000 business clients served by a team of dedicated, telephone-based client managers. This non-traditional relationship model has proven to maximize our client coverage resources and leverage the bank’s Client Management Process to achieve client satisfaction. Tremblay has 23 years of financial services experience. Most recently, he was a regional market executive with CDG, a position he held since 2010. After joining Bank of America with the 2004 merger of FleetBoston Financial, he led the implementation and successful national deployment of the CDG business model. During his tenure with FleetBoston Financial, he was senior vice president and regional banking group administrator. The Regional Banking Group provided financial services to companies with annual revenues between $1 million and $10 million. Tremblay’s responsibilities included profitability management & planning, sales & measurement reporting, incentive plan management & reporting, and technical project management. During the FleetBoston merger, Tremblay was a member of the core leadership team responsible for integrating the Regional Banking Group into Bank of America’s Global Commercial Banking line of business. Throughout his financial services career, Tremblay has held various positions at the bank, working with business clients as well as within government regulatory agencies.A native of Massachusetts, Tremblay earned a bachelor’s degree in accounting from Babson College in 1986. He resides in Westfield, MA.

Mr. Cleveland is currently the Branch Banking Performance Measurement Executive for SunTrust Bank. In this role, he is responsible for branch banking productivity and financial performance across SunTrust’s entire 1,700 branch footprint. He is based in Atlanta. Prior to assuming his current role in April 2010, Mr. Cleveland served as the Memphis Region Retail Line of Business Manager. In this capacity, he had responsibility for all Retail Banking activities of the SunTrust branches in Southwest Tennessee, Mississippi and Arkansas. Scott joined SunTrust in 1996 as part of the Management Associate Program and has since served successfully in many roles within the organization. He began his career as an In-Store Banking Branch Manager and helped expedite the growth of In-Store Banking at SunTrust as the Sales Manager for the state of Georgia. As a Business Banker, Scott thrived in helping business owners in multiple geographic markets. He has spent several years directing Commercial Banking teams and in area management for Branch Banking prior to his line of business leadership role. Scott is a five-time member of the SunTrust Chairman’s team; recognition for company leading performance. Prior to joining SunTrust, he was a manager in Finance with Time Warner, Inc and earlier leveraged his entrepreneurial spirit as he ran a small business in Atlanta.Mr. Cleveland graduated from Georgia State University in 1996 with a BBA in Management. He is a graduate of the CBA School of Retail Bank Management as well as the Georgia Banker’s Association School for Bank Management. Mr. Cleveland resides in Atlanta with his wife Holly and two children Kendall (age 9) and Evan (age 6). He has served on multiple charitable and foundation boards including the United Way and the Memphis Rise Foundation (Chair). Scott’s other non-profit work includes the GA Brain Tumor Foundation and American Cancer Society.

As Senior Vice President of Capital One’s National Direct Bank, Mark Elliot is responsible for managing the business strategy for all products sold in the Direct Bank segment, including new product development. In this role he manages the pricing, profitability, and marketing analytics for a national online portfolio.Prior to his current role, Mark held various leadership positions within Capital One, including Managing Vice President for the Marketing and Analysis area for the Banking segment. In this role, Mark led a team of more than fifty marketing and customer analysis professionals tasked with executing the mail, internet and mass marketing efforts across all deposit and lending products. Mark evaluated and drove product innovations in both branch-based and direct banking areasMark joined Capital One in 2001 in the Strategy Group in Boston, and led the corporate development strategy efforts leading up to the acquisition of Hibernia.Before joining Capital One, Mark served in various leadership roles at several financial services institutions, including Mainspring, The Parthenon Group, and Goldman Sachs. At Mainspring he was responsible for managing case teams that engaged in the development of strategies for financial services corporations and private equity firms. While at the Parthenon Group, Mark managed various projects including developing the retirement product strategy for a mid-sized insurance company /asset manager and preparing the international strategy for a major hospitality company. Mark earned his Bachelors Degree in Government and his MBA with Honors from Dartmouth College in Hanover, NH. Mark serves on the MiCasa, Inc. Board which is a nonprofit provider of affordable housing in the Washington, DC area. Mark is also an avid rowing aficionado and lives with his family in Washington, DC.