Banco Popular de Puerto Rico

David Leatherman is the Senior Vice President in charge of Financial Planning and Decision Support for Sandy Spring Bank.� He has over 30 years of varied banking experience including Financial Planning and Forecasting, Operating Efficiency Improvement, Financial Systems Implementation, Income Optimization, Branch Network Rationalization, Sales Goal Setting, Incentives and Bank Acquisitions.Leatherman holds a bachelor�s degree in Business Administration from The George Washington University and has attended the B.A.I. Graduate School of Retail Banking and the A.B.A. Stonier School of Banking.Sandy Spring Bancorp is the largest publicly traded banking company headquartered and operating in Maryland with $4.1 billion in assets and 46 community offices in Anne Arundel, Carroll, Frederick, Howard, Montgomery, and Prince George's counties in Maryland, and Arlington, Fairfax and Loudoun counties in Virginia.

In her role as Retail Delivery Channel Manager for Hancock Bank, Bastarache will have responsibility for the strategy, effectiveness, and customer experience for all retail alternative delivery channels � including online banking, mobile banking, interactive voice response customer interface (VRU), branch technology and ATM/Debit Card operations. She will also serve as a process consultant to the retail organization leading the Bankers Solutions team and partnering with Retail Services and Information Technology to ensure the branch customer experience is enhanced through streamlined processes and enabling technologies. Bastarache joined the Hancock team in 2007 as the Strategic Services Director. She has had a wide scope of banking experience during her career, ranging from call center management, process improvement, and business systems analysis to leading the company�s Project Management Office and quality initiatives. In 2009 she led the effort that, with the assistance from other Hancock associates, won the bank the Alabama Quality award, a prestigious accolade patterned after the Malcolm Baldrige National Quality award. Bastarache is a graduate of Jacksonville State University and earned her M.B.A. from The University of Alabama. She is currently attending the Graduate School of Banking at Louisiana State University.

Jeff joined Diversified Trust in 2011. He is actively involved on the company�s investment committee and is responsible for oversight of the firm�s hedge fund of funds, private real estate and other alternative strategies. He also serves on the company�s private equity investment committee. Jeff�s career spans more than 20 years focused on manager due diligence, portfolio construction and asset allocation, with specialized expertise in alternative investments. Previously, Jeff oversaw the hedge fund platform for a $35 billion trust company where, as lead portfolio manager, he directed all facets of the firm�s investments in hedge funds. Prior to that he served as Chief Investment Officer for a $1.5 billion wealth advisory firm located in Atlanta where he guided the firm�s investment effort. Jeff is a graduate of Syracuse University where he earned a Bachelor of Arts in Economics. He is a CFA charter holder and active member of the CFA Institute, the CFA Society of Atlanta, the Southeastern Hedge Fund Association and the Atlanta Economics Club.

Sarah has been with the bank since 1999, serving in a variety of roles within retail banking prior to taking on the Retail Banking Operations Officer role in 2013.� Sarah has worked through numerous implementation projects for services such as online banking, fraud detection software, prepaid services and mobile banking.�

As Strategic Consulting Director within the Virtual Customers Research Group at Maritz, Nick provides value-added insights and subject matter expertise to Maritz mystery shopping and customer experience management programs. He focuses on uncovering pain points within the customer experience value chain and designing research programs that provide meaningful insights to drive continuous improvement in these areas. Nick has spent nearly a decade in the customer experience research industry serving in roles spanning data analysis, project management and operations, sales and marketing. He has spent the past several years consulting Fortune 500 Companies on ways to best leverage mystery shop programs to make lasting improvements in their customer experience. He is currently pursuing his Executive MBA at the USC Marshall School of Business.

Manuel Baldasano is Executive Vice President and head of Channels at Santander Bank, N. A. part of Santander Group, one of the largest banks in the world. Euromoney has awarded Santander three times in recent years as the Best Bank in the World and the largest bank in the Eurozone. He joined Santander in 2010, to build a new distribution division focused on digital and direct channels (Phone, ATM, Website, Online and Mobile).Based out of Boston, Manuel has overall responsibility for the strategic channel delivery and optimization, sales performance, customer experience and multichannel strategy. During these four years, he led the transformation of the contact centers, the creation of a new telemarketing channel, the rollout of new image-enabled touch-screen ATMs, an award winning complete website redesign, the launch of a top 5 mobile banking application, the new online banking platforms for both consumers and small business and the new social media channels.Prior, he spent 12 years in telecommunications (Telefonica), where he did business development and M&A that led to the carve-out, development and spin-off of the largest global contact center outsourcer (Atento). During his time at Telefonica, he was recognized with the Performance Excellence Recognition Award, for the outstanding results achieved as a general manager in Puerto Rico. Earlier in his career, he worked for JP Morgan, IBM and Citibank, back in Spain.Manuel graduated from Universidad Autonoma de Madrid with a BBA and obtained his MBA from IESE Business School. He holds a CPD by the Aresty Institute of Executive Education of the Wharton School. He is also a candidate in for the Master in Liberal Arts at Harvard University, where he became a member of the Harvard Hispanic Leadership Forum. He is a recognized leader in the digital world, currently sitting on the CBA Digital Channels Committee and as a member of the Bain Financial Services Digital Leaders board, the McKinsey Future-Proofing Retail Banking Distribution Roundtable, Cisco Financial Services Innovation Council, Ascent Technical Advisory Board, Mitek Client Advisory Council and others. He is married with three children.

Karen's as coach and facilitator of educational programs is to engage participants, sharpen their communication and leadership skills, build confidence and assist them in creating a supportive and diverse work environment. Through the process, she enable participants to capitalize on their strengths, make valuable contributions to their work, and foster more positive relationships.She has 20 years� experience in designing and delivering workshops on skillful communication and team effectiveness for Fortune 500 companies, manufacturing environments, and government agencies. She designs and leads courses in performance management, coaching and feedback, conflict management, consultative sales and effective meeting models for Pfizer, Mobil, General Electric, Morgan Stanley, Time Warner, CVS/Caremark, Kroger, and AT&T. She also provide individual sales coaching and negotiation/influence skills training for luxury retailers including: Yves St Laurent, Ralph Lauren, Burberry, Estee Lauder, Piaget and Nautica. A lead facilitator of Political Savvy/Strategic Influence program working with senior leaders, project managers, and supervisors in dozens of clients including: Wells Fargo, Citibank, CVS/Caremark, J&J, and Blue Cross/ Blue Shield, she conducts supervisory effectiveness training as part of Corning Inc. faculty. She designs Customer Service and quality programs for banks, credit unions, and retailers. She also provides coaching to leaders in Executive presence, enhanced meeting facilitation and a number of core leadership competencies in a variety of industries. She is a lead instructor certification programs in a variety of subject areas and hired as facilitator for corporate curriculum. She has a Bachelor of Science from SUNY College at Buffalo with Concentration in Psychology.

Ron currently leads Capital One�s efforts to deliver compelling banking experiences on Mobile and Tablet devices.Ron has broad experience in financial services, spanning the last 12 years. His primary focus during that time has been in creating compelling customer acquisition programs leveraging a data-driven approach. He has brought that same approach to the Mobile and Social Media spaces. Ron stood up Capital One�s Social Media efforts, pioneering the use of social media to drive breakout business results.� In Mobile, Ron is bringing a test and learn approach to Capital One�s Smartphone and Tablet efforts to reinvent how consumers interact with their bank.