Banco Popular de Puerto Rico

As a Managing Director, Beth leads the development of tools to help providers incorporate the Compass Principles quality framework into their product design and delivery. With her career background focused on expanding opportunities for underserved communities, Beth is excited about the potential for well-designed products and services to improve people's financial health. A native Midwesterner and forever a cheesehead at heart, Beth currently lives and works in New York City. Beth holds an M.B.A. from the Yale School of Management and a B.A. in Sociology from the University of Wisconsin-Madison.�

Lisa Servon is professor of city planning at the University of Pennsylvania. She was previously professor of urban policy at The New School, where she also served as dean at the Milano School of International Affairs, Management, and Urban Policy. She conducts research in the areas of urban poverty, community development, economic development, and issues of gender and race. Her most recent book is “The Unbanking of America: How the New Middle Class Survives.”

Kristy Brandon serves as Senior Vice President of eBanking Retail Products at Comerica Bank, one of the top 25 banks in the US.� In this capacity, she leads Comerica�s retail and small business eBanking channels including online and mobile.Kristy�s 20 year career with pioneering Online and Mobile Banking industry companies started as employee #42 with National Payment Clearinghouse.� During her adventures in eCommerce with Intuit, CheckFree and Fiserv Kristy has been instrumental in helping many of the top 50 US Banks and Credit Unions orchestrate and implement world-class Online strategies.� She also directed large operations involving staff and vendors around the world.� Throughout her career she has received numerous awards for her combined technical and strategic excellence.Kristy actively posts timely financial news on Twitter @eBankingGirl and her eCommerce weblog www.Kristy.MobiShe currently resides in metro Detroit.�

Mario serves as CEO of Emerge and leads the strategic vision, mission and social impact of the organization. His management experience includes finance, education and consulting in three different countries. Most recently, he was the founder and CEO of Contigo Financial, an online socially-responsible consumer lender. He was a Fellow of Vanderbilt University�s Cal Turner program for Moral Leadership and helped develop a hybrid housing-microfinance model in Central America. Mario serves on various boards including the Nashville Social Enterprise Alliance and is Chairman of Bank On Music City.He�earned an AB from Dartmouth College and an MBA from Vanderbilt University where he served as class President.

Mona Patel is CEO of Motivate Design and UX Hires. For over 15 years, her ability to strategize quickly and customize solutions has set her apart in the industry. She guides her Motivate Design team in innovating through design thinking and uncovering pivotal user insights to create exceptional user experience strategies for brands, products and services. Mona is passionate (borderline fanatical) about helping clients humanize technology, transform their businesses, and enrich people�s lives. In addition to teaching design research and strategy at Parsons The New School, Mona is an accomplished speaker and author on user-centered design, user experience strategies, disruptive design, lean startups, and more. She holds a M.S. in Marketing Communications from Boston University and a B.S. in Engineering Psychology from Tufts University.�

Simon joined Westpac in 2012, from Air New Zealand and has a proven track record of success in customer experience transformation and commercial change management. Simon is responsible for developing and delivering Westpac's Digital strategy and the financial outcomes, as well as ownership of the bank�s wider customer experience strategy. Simon has won multiple awards for innovation over the last few years and has become a thought leader and well regarded speaker on customer experience and digital engagement in New Zealand and Australia.

Chris is a Managing Director and leads Novantas� Digital Channels practice. Recent assignments include a re-vamped digital payments proposition for a national bank, a digital sales and service audit for a regional bank and a checking onboarding strategy for a national bank. Chris joined Novantas from Keynote Systems, where he led a best-practice digital benchmarking program utilized by most of the largest US banks and insurance companies, and a large-scale user testing program utilized by leading brands in financial services and beyond in the US and abroad. Chris has been influencing the direction of digital financial services since 1995, when he was on the launch team for the first web offering to combine stock trading with bill pay. Chris has been published or quoted in media such as the Wall Street Journal, Economist, American Banker, CNBC and Marketplace.

As Head of the Institutional Group, Jeff is responsible for corporate development, strategic partnerships, institutional investment products, and capital markets.Before joining Lending Club, Jeff was at Morgan Stanley, where he served as an advisor to financial services and technology companies. He has extensive transactional experience in managing and structuring capital raises, mergers & acquisitions, and other strategic transactions. Prior experience includes similar roles at Greenhill & Co. and SunTrust Robinson Humphrey.Jeff holds a BBA from the University of Georgia and an MBA from Harvard Business School.