Banco Popular de Puerto Rico

Andy Crisenbery has over 28 years of progressive management and technology-related experience that comprises all phases of software engineering and enablement with a focus on the financial services marketplace. He has worked extensively with large federal government and Fortune 500 companies in the financial services industry to define strategies for supporting the definition and deployment of high-value document and data management projects. He is responsible for business operations at eLynx supporting key organizations of the company. As a member of the eLynx executive management team, Andy works to provide leadership in the areas of integrated delivery of eLynx services, business and industry partners, service quality, corporate security, and business insights and optimization.Andy regularly contributes to various industry forums and technology groups focused on development of business and technology standards, educational efforts for both industry and supporting service use of electronic collaboration and signature platforms, and progressing use of integrated data initiatives enabling improved transaction quality and reduced opportunity for fraud in the legal, financial, and real estate communities.

John is a Partner and Co-Founder of Harbor View Advisors and has over 25 years of experience as an investment banker, investor, equity research analyst and management consultant. He leads Harbor View’s Financial Technology industry practice with a focus on mortgage-related services, payment processing and technology serving the financial services industry. Harbor View is a specialized investment bank that works with clients in the software and business services industries. The firm's unique approach combines the strategic thinking of a consulting firm with the execution capability of an investment bank to provide clients with the full spectrum of guidance they need to achieve their long-term goals. Harbor View offers M&A advisory, corporate finance, private placement and strategic consulting services for fast-growing technology companies. The firm’s offices are in Ponte Vedra, FL and Cambridge, MA.Recent client engagements and announcements include:Harbor View Advisors Selected as a Finalist for M&A Advisor AwardsLender Processing Services Acquires LendingSpaceFidelity National Financial Acquires SoftProOracle Acquires SelectMindsPrior to joining Harbor View, John was a Vice President in the Technology Research Group at Goldman, Sachs & Co. in New York. John’s research covering the IT/Services sector spanned companies with a total market capitalization of $90 billion across four industries including financial services, payment processing, business process outsourcing, and business intelligence. Companies under coverage included: Accenture, Amdocs, ADP, EDS, First Data Corp, Fiserv, Global Payments and Paychex. John’s experience also extends to the “buy-side” as a Partner at Camelot Capital, a large privately held hedge fund with targeted investments in public and private software and services companies. John led the investment decisions involving 80 companies in ten industries including business and financial services, payment processing, telecom services and security.As a Principal for A.T. Kearney, John managed global consulting engagements in the U.S., Australia, Brazil, Denmark, Sweden and the United Kingdom. John’s practice expertise included international supply chain, global sourcing, process reengineering and strategic planning. A sample of his client engagements included: ANZ Bank, General Motors, Rolls Royce, Sears and Visa. John received a Masters of Business Administration (MBA) from The University of Chicago Booth School of Business and a Bachelor of Arts (BA) degree from DePauw University. He is registered with FINRA and holds Series 7, 24, 63 and 79 licenses.

Alice Sorenson is COO of LRES, a national provider of residential and commercial valuations and asset management for the mortgage, banking, credit union and real estate industries.

Marsha Friedman is a 23-year veteran of the public relations industry. She is the CEO of EMSI Public Relations, a national firm that provides PR strategy and publicity services to corporations, entertainers, authors and professional firms. Marsha is the author of Celebritize Yourself: The 3-Step Method to Increase Your Visibility and Explode Your Business.

Don Kracl is vice president of mortgage products for Mortech Inc., a Zillow business. Kracl has worked to make mortgage lending easier for the industry and consumers for more than 30 years. He can be reached at don.kracl@mortech-inc.com.

Tucker McDermott is a co-founder and executive vice president at Fay Servicing, a special servicer that manages distressed and at-risk loans for mortgage bankers and alternative real estate investors. For more information, please visit www.fayservicing.com.

Ed Fay is the founder and chief executive officer of Chicago, Ill.-based Fay Servicing, a special servicer that manages distressed and at-risk residential mortgages for banking institutions and alternative real estate investors. In his position, Fay is responsible for leading the strategic direction of the firm and the executive management of all operations. Fay has more than 13 years of experience in the financial industry, specializing in non-prime originations, servicing and borrower credit management. Fay founded Fay Servicing in 2007 based on his belief that after the housing crisis the special servicing industry would require a differentiated and more borrower-centric approach. Fay Servicing utilizes its deep non-prime credit and mortgage expertise to build uncommonly strong relationships with borrowers which it leverages to avoid foreclosures and maximize loan performance. Fay Servicing's ability to create innovative solutions for both clients and borrowers has driven its success and meaningful growth. Prior to founding the company, Fay launched Countrywide's Midwest national call center for its Full Spectrum division as a regional vice president. There he hired and managed a team of sales, operations and managerial employees across four different specializations. Prior to Countrywide, Fay was an senior vice president at Household International (acquired by HSBC) where one of his key initiatives after coming out of the management training program was consolidating a national branch residential lending and servicing network into a centralized directly lending and servicing office. Fay earned a Bachelor of Arts degree in economics and history from Duke University and a Masters of Business Administration with a certificate in international business from Clarkson University. Read what he thinks about "The Psychology Behind Servicing".