Banco Popular de Puerto Rico

Alice Sorenson is COO of LRES, a national provider of residential and commercial valuations and asset management for the mortgage, banking, credit union and real estate industries.

Marsha Friedman is a 23-year veteran of the public relations industry. She is the CEO of EMSI Public Relations, a national firm that provides PR strategy and publicity services to corporations, entertainers, authors and professional firms. Marsha is the author of Celebritize Yourself: The 3-Step Method to Increase Your Visibility and Explode Your Business.

Don Kracl is vice president of mortgage products for Mortech Inc., a Zillow business. Kracl has worked to make mortgage lending easier for the industry and consumers for more than 30 years. He can be reached at don.kracl@mortech-inc.com.

Tucker McDermott is a co-founder and executive vice president at Fay Servicing, a special servicer that manages distressed and at-risk loans for mortgage bankers and alternative real estate investors. For more information, please visit www.fayservicing.com.

Ed Fay is the founder and chief executive officer of Chicago, Ill.-based Fay Servicing, a special servicer that manages distressed and at-risk residential mortgages for banking institutions and alternative real estate investors. In his position, Fay is responsible for leading the strategic direction of the firm and the executive management of all operations. Fay has more than 13 years of experience in the financial industry, specializing in non-prime originations, servicing and borrower credit management. Fay founded Fay Servicing in 2007 based on his belief that after the housing crisis the special servicing industry would require a differentiated and more borrower-centric approach. Fay Servicing utilizes its deep non-prime credit and mortgage expertise to build uncommonly strong relationships with borrowers which it leverages to avoid foreclosures and maximize loan performance. Fay Servicing's ability to create innovative solutions for both clients and borrowers has driven its success and meaningful growth. Prior to founding the company, Fay launched Countrywide's Midwest national call center for its Full Spectrum division as a regional vice president. There he hired and managed a team of sales, operations and managerial employees across four different specializations. Prior to Countrywide, Fay was an senior vice president at Household International (acquired by HSBC) where one of his key initiatives after coming out of the management training program was consolidating a national branch residential lending and servicing network into a centralized directly lending and servicing office. Fay earned a Bachelor of Arts degree in economics and history from Duke University and a Masters of Business Administration with a certificate in international business from Clarkson University. Read what he thinks about "The Psychology Behind Servicing".

Mr. Keaton is Senior Vice President of Servicing Operations. Michael is responsible for all Servicing Operations and Client Service Delivery Teams at Resurgent. He joined the company in 2002 as VP of Default Administration & Recovery, after ten years with Wendover Financial Services Corporation. At Wendover, Mr. Keaton had the opportunity to perform and/or manage every job function within the Default Administration Division, and also served as the primary point of contact for many of Wendover's high profile clients. He finished his tenure there in the role of Director of Default Administration at a time when Wendover was second largest among subprime mortgage servicers. Mr. Keaton holds a BA from the University of Wisconsin and a Master's Degree from North Dakota State University.