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Consultant serving Customer Experience ProfessionalsFiona is a consultant serving Customer Experience Professionals. She manages consulting projects and applies Forrester's research and methodologies to support client projects in the customer experience domain.This text is an attempt to raise the character limit in � (Read Full Bio)order to meet the 275-character minimum cruelly imposed by TeamSite.-->Previous Work ExperienceFiona's customer experience engagements span various industries, including transportation, telecommunications, and insurance. Prior to this role, she conducted research for Forrester's Technology Industry client group and worked closely with clients from the Forrester Leadership Boards. Fiona joined Forrester in 2010 after interning abroad with ProTec in Palaiseau, France, and Method and EMAP Advertising in London.EducationFiona graduated from Trinity College in Hartford, Conn., with honors in French literature and cultural anthropology.

Nancy A. Cohen, CPA, CIPP/US, is Director of Privacy and Assurance Practices at ISACA.

Bart Thielbar is Vice President, North American Utilities Practice Leader, at Capgemini

Justin Cerilli is leader for the Data & Analytics Practice at executive search firm Russell Reynolds Associates.

Brandon serves Customer Insights Professionals, focusing on customer analytics strategy, best practices, technologies, and services. His work helps marketers derive meaningful insights from customer data to attract and retain customers, increase customer loyalty and… (Read Full Bio)profitability, and inform product development and service delivery. His research agenda includes customer analytics strategy, innovation and best practices, skill development, and vendor evaluation.Previous Work ExperiencePrior to joining Forrester, Brandon led the data science team at a boutique consulting firm, helping marketers derive actionable insights from their customer and marketing data. As a data scientist, Brandon employed advanced customer analytics techniques such as predictive modeling and text analytics to address his clients' business challenges. His engagements included helping a large retail bank develop a voice-of-the-customer program, and creating a patented predictive location algorithm using geospatial data from mobile devices. His extensive analyses of the Consumer Financial Protection Bureau's Consumer Complaint Database have been featured in Bloomberg, Forbes, and The Financial Brand.Brandon spent many years as a financial specialist on the floors of the American Stock Exchange and Chicago Board Options Exchange. He also spent two years as a Peace Corps volunteer teaching English in the Republic of Benin in West Africa.EducationBrandon holds an MBA from the Haas School of Business at U.C. Berkeley and a B.A. in English and creative writing from Dartmouth College.

Preston is a recognized expert in digital transformation solutions powered by trusted data. He brings 20+ years of experience helping organizations large and small solve critical business and technical problems.Preston comes to Entity Group from IBM where he served as IBM’s general manager for Master Data Solutions. In this role, Preston led teams and engaged directly with IBM’s largest and most complex clients throughout the world.Prior to IBM, Preston served on the leadership team at Initiate Systems, a leading MDM software vendor acquired by IBM in 2010. He played key roles in multiple enterprise software start ups and started his career in IT at Apple, Inc.Although deep in the IBM product line, Preston is a strong advocate for best-of-breed, fit-for-purpose solutions that typically include products from multiple vendors as well as open source components.�

Dipen Shah ​​is the Director for Financial Systems at NetSpend, a TSYS Company, a leading provider of reloadable prepaid cards and related financial services in the United States. NetSpend serves the estimated 68 million underbanked consumers who do not have a traditional bank account or who rely on alternative financial services. Mr. Shah manages the development of software associated with NetSpend's financial transfers, clearing and settlement, and master data management.� Mr. Shah brings insights from over thirteen years of experience in enterprise applications, including enterprise resource planning, business intelligence and data warehousing, and roles with Oracle and Hitachi Consulting.�

Nimish Mehta�is a seasoned technology executive with more than 25 years of experience in managing global software businesses. He is currently the CEO and co-founder of LumenData, a data strategy and digital transformation consulting firm. Previously, Nimish held senior executive positions at major high-tech companies, including Senior VP at SAP, Group VP at Siebel Systems, CEO at Stratify, Inc. (acquired by Iron Mountain), and Senior VP at Oracle Corporation, where he reported directly to CEO Larry Ellison.�Nimish holds an MBA from MIT's Sloan School of Management, an MSEE from the University of Toronto and a Bachelor's degree in Electrical Engineering from the Indian Institute of Technology Delhi. As part of his Master's thesis at the University of Toronto, Nimish invented the multi-touch technology found in most mobile phones, tablets, and laptops today.