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Granting and forgiving loans in different years can create problems.

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

The emergence of new coronavirus hotspots, especially in the South and West, had a major impact, according to a new report from payroll giant Paychex.

In today’s COVID-19 world where nothing seems normal, and “new normals” are popping up in every business operation, service businesses are trying to make up for lost income and rising expenses in creative ways that will lessen the financial impact of COVID-19.

Leaders showcases ideas, analysis, and opinion from financial services’ most influential minds and will launch with contributions from innovators Jonathan Stein, CEO of Betterment, Dr. Tanu Luke, Head of AI, U.S. Bank, Bruce Van Saun, Chairman and CEO of Citizens Financial, Erminia Johannson, Group Head North America, Personal and Business Banking, BMO, and more.

Maxwell Locke & Ritter is pursuing the same staffing strategy — and the same values — through the pandemic.

Payment processor Elavon purchased Sage Pay four months ago, completing the acquisition on March 11. Two days later, Elavon's entire workforce was operating remotely as the coronavirus forced it into lockdown.

The six largest credit card issuers have set aside billions of dollars worth of reserves in response to the novel coronavirus as well as the adoption of the Financial Accounting Standards Board’s new credit losses standard.

Several unemployed workers described the difficulties they are facing to senators as congressional leaders continue negotiations.

Tamera Loerzel and Jennifer Wilson of ConvergenceCoaching dive into the major issues that the COVID-19 pandemic has raised for accounting and tax firms — staff, technology, operations and more.