CFOs and senior finance executives are dealing with a growing number of responsibilities and demands as a result of the novel coronavirus pandemic, according to a new report.
The report, from consulting firm Protiviti, found that the pandemic has been a wake-up call to finance departments that weren’t already investing, or weren’t investing enough, in cloud-based systems as they have struggled to shift to the remote work environment. Eighty percent of the 1,057 finance leaders surveyed ranked security and privacy of data as a top priority, while 78 percent cited enhanced data analytics, and 72 percent cited cloud-based applications.
Surjit Chana started his 30-year career in the tech sector at IBM. He is a Harvard advanced leadership fellow and board director at Beneficial State Bank and Bancorp.
Sarah Donahue serves as Vice President of advocacy operations at Health Advocate. She brings over 25 years of experience in healthcare benefits, including 19 years with Health Advocate. In her current role, she oversees a team of more than 250 professionals across advocacy operations, claims and appeals, and care coordination. Sarah has extensive experience managing large-scale client implementations and driving operational excellence.
Jeff Kroeger is President of Insureon, bringing nearly 20 years of commercial insurance experience and deep expertise in small business insurance. He assumed the role following HUB International's acquisition of Insureon in 2022 and leads the company's strategy across customer acquisition, product, technology and agency operations.
Of those respondents who are CFOs and vice presidents of finance, 72 percent ranked cloud-based applications as a top priority to address over the next 12 months. Seventeen percent ranked cloud-based applications as the most important finance priority for their organizations to address, signifying a big jump from the 8 percent of respondents who indicated so in a similar survey by Protiviti last year.
“Having the right technology infrastructure and cloud capabilities is now considered a baseline in order to operate effectively and efficiently and will continue to be as organizations move into a hybrid work environment,” said Chris Wright, managing director and global leader of Protiviti’s Business Performance Improvement practice, in a statement. “COVID-19 disruptions underscored the critical nature of a truly digital finance workforce and companies without advanced technologies and digital processes faced a difficult transition to remote work. We’re now seeing an increasing number of boards and CEOs tap their finance leaders for guidance about whether their organization is allocating enough resources to their technology infrastructure.”
Labor models are changing, in part as a result of the pandemic, with 18 percent of the finance leaders surveyed saying their organizations are relying on managed services providers, while 29 percent are augmenting their staff to handle financial planning and analysis with greater speed and agility.
