Banco Popular de Puerto Rico

As VP at Regions Bank, Ken directs the activity of 250 personnel in Early Stage, Mid-Range, Late Stage and Remarketing for Overdraft, Business, Direct, Indirect and Equity portfolios, manages Loss budget and NIE, establishes strategic plans and objectives to reduce losses and expenses, interfaces with Compliance/Audit and internal support groups to ensure controls, policies and procedures are sound and adhered to, and performs loss forecasting and capacity planning.

Robert Berger is the Vice President of Collections at Navy Federal Credit Union and is currently responsible for overseeing Consumer Loans, Credit Cards and Recovery Collections.As the VP of Collections, Mr. Berger provides strategic and operational direction for the Collection Division. He has 20 years of experience with Navy Federal Credit Union’s Credit and Consumer Lending Life Cycle and has leveraged his experience in evaluating and setting internal controls and processes.

Carlos has over 15 years working in several Fortune 500 companies applying six sigma, project management, and other tools to analyze and implement process and system changes that improve the bottom line. He has experience leading change in Manufacturing, Service, Information Technology, Call Center, and Collections industries. His current area of focus is the implementation of Revenue Recovery and Protection processes, policies, and data analytics with smart grid technology. He holds a Bachelor of Science in Industrial and Systems Engineering and Master of Science in Industrial Engineering from F.I.U. He also holds an MBA from the University of Florida.

Carlo Galloro is currently the Vice President of Credit and Collections for Cash Store Financial, the largest short term advance and alternate lending company in Canada ($1B loans written). There, he is responsible for overall direction and oversight of debt recovery functions within CSF internationally (Canada, Australia and the United Kingdom). Carlo has been in the Credit and Collections field for over 17 years. Having attained senior positions in the retail, healthcare and utilities sectors, he is an accomplished leader in driving innovative strategy, and overall bad debt reduction.

Oliver Manahan, Vice President of Emerging Payments with MasterCard. In his role, Mr. Manahan is responsible for managing all aspects of MasterCard’s chip programs within the United States and Canada. Mr. Manahan has been with MasterCard since May 2006 and works closely with customers in defining and executing new payment strategies. Prior to joining MasterCard, Mr. Manahan was with Visa Canada for nearly a decade in the emerging products area. Mr. Manahan started his career in the Information Technology field, with companies such as Mercedes-Benz and Pepsi. Mr. Manahan is MasterCard’s Board Member for the Smart Card Alliance and chair of its Payments Council.