Branch banking

Vaccine shot being prepared.
By Jon Prior
December 18, 2020 12:46 PM

Bank and credit union groups are pushing to include the industry’s front-line workers in the next priority group, but even as a recommendation is coming soon from a CDC advisory panel, the decision ultimately will be made state by state.

4 Min Read
Miriam Cross
October 23, 2020 1:51 PM

Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now Citigroup and others here are showing interest because of the growing importance of digital in the pandemic.

4 Min Read
By Jon Prior
September 15, 2020 8:55 PM

Several companies said this week they’re slashing expenses as the economy limps along. Others would prefer to keep investing in new technologies and hold off on moves like branch closings to better gauge which changes in consumer behavior will stick.

7 Min Read
By Jon Prior
September 4, 2020 10:30 AM

When it comes to branch cleanliness and mask-wearing, the San Francisco bank is more diligent than its rivals in helping to reduce the spread of coronavirus, according to a new study.

3 Min Read
By Jon Prior
September 3, 2020 5:13 PM

When it comes to branch cleanliness and mask-wearing, the San Francisco bank is more diligent than its rivals in helping to reduce the spread of coronavirus, according to a new study.

3 Min Read
Hands with chart
Dave Martin
August 6, 2020 9:00 AM

The coronavirus pandemic has forced some branches to close, but demand for in-person advice remains strong.

3 Min Read
Miriam Cross
July 26, 2020 9:00 PM

BBVA and Rockland Trust have taken a highly numbers-driven approach to branch reopenings. All banks are having to rethink their branch networks during the pandemic and beyond, and analytics software is helping.

7 Min Read
BBVA signage
Laura Alix
July 6, 2020 5:17 PM

BBVA USA in Birmingham, Ala., says it will use a proprietary score based on multiple sources of coronavirus-related information to determine when certain branches are ready for walk-in traffic.

1 Min Read
Laura Alix
June 30, 2020 11:24 AM

The coronavirus outbreak forced BBVA USA to rethink a plan to add 15 branches in Texas, but it decided to move ahead anyway, albeit with a few tweaks.

2 Min Read
Kate Fitzgerald
June 10, 2020 2:11 PM

The ATM industry was already mired in the painful transition away from hardware to digital technology, and now it must try to persuade consumers and merchants that cash isn’t unsafe to handle.

2 Min Read